Our strategic opportunities and risks

Our strategic opportunities

Setting a new standard in the provision of customer service, where the needs of customers drive the evolution of streamlined systems, services and a seamless and consistent experience for citizens and small and family businesses.
Contributing to Queensland’s economic development by providing the right settings that support small and family businesses to succeed.
Strengthening and broadening our strategic partnerships with key stakeholders.
Maintain trust and lead by using evidence, open data, artificial intelligence, and secure digital technologies to improve policy, service delivery, and efficiency.

Managing evolving expectations to ensure continuous improvement in the customer experience.
Managing commercial and government partnerships to ensure we deliver value.
Sustaining information and cyber security, and critical system redundancy, to maintain trust in service delivery.
Ensuring our workforce capability and capacity is aligned with our current and future needs to support our people to achieve government priorities.