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Patient Reported Measures (PRMs) are surveys that help us to understand what matters most to patients. They also help us to find out how the care we deliver can be improved to provide better outcomes and experiences for patients. There are 2 types of PRMs: Patient Reported Experience Measures (PREMs), and Patient Reported Outcome Measures (PROMs).
Patients and parents/carers of young patients may receive a text message (SMS) from Queensland Health asking them to answer some questions in an online PREM or PROM survey. The questions will be about healthcare received from a Queensland Health health service. Click on the link in the SMS to start the survey and share your feedback. Your feedback will be secure and confidential.
Taking part in the online surveys is optional. Your or your child’s hospital care and treatment will not be affected if you choose not to take part.
Patient Reported Experience Measures
The patient reported experience survey will ask patients and parents/carers about their recent experience with the care they/their child received at the hospital.
This feedback will help us find out what we are doing well and what can be improved.
Patient reported Outcome Measures (PROMs)
The patient reported outcomes survey will ask patients about their health outcomes, symptoms and the impact their illness or condition has on their quality of life.
Your survey responses will help us better support your treatment needs and care.
These surveys are not the way to make a complaint. If you would like to make a complaint or share a compliment about the health service, visit Compliments and complaints about health services.
Australian Charter of Healthcare Rights—The Australian Commission on Safety and Quality in Health Care developed the Australian Charter of Healthcare Rights, which describes the rights that consumers, or someone they care for, can expect when receiving health care.
