Dispute support for renters
Find out who can help with tenancy disputes.
The Residential Tenancies Authority (RTA)
The Residential Tenancies Authority oversees tenancy laws in Queensland.
Services provided by the RTA include:
- a phone-based tenancy information service
- bond management
- a free tenancy dispute resolution service.
The RTA provides information about your rights and responsibilities as a tenant in the:
These booklets provide information you will need:
- when starting your tenancy
- during your tenancy
- when ending your tenancy.
If you need information or support, you can call the RTA on 1300 366 311 or submit an online enquiry.
Queensland Statewide Tenant Advice and Referral Service (QSTARS)
QSTARS is a free independent advice and referral service for all Queensland tenants. It is managed by Tenants Queensland and funded by the Queensland Government.
QSTARS can help you to:
- understand your rights and responsibilities
- resolve a tenancy issue and talk to your property owner or manager
- write a letter or fill in tenancy forms
- prepare for a Queensland Civil and Administrative Tribunal hearing.
You can call QSTARS on 1300 744 263.
Queensland Civil and Administrative Tribunal (QCAT)
QCAT is an independent tribunal. Its role is to provide a quick and inexpensive means to resolve disputes and make decisions.
Urgent tenancy disputes can go straight to QCAT without needing to go through RTA dispute resolution first.
You can call QCAT on 1300 753 228.
More information
- RTA General tenancy factsheets
- Legal advice and representation (QCAT)
- Fact sheets and resources for tenants and residents (Tenants Queensland)