Disaster recovery replacement certificates
If your certificates have been lost, damaged or destroyed in a declared disaster area, you can apply to have your Queensland certificates replaced if you:
- live in the affected area and have been impacted
- have had the certificate before.
We provide free replacement certificates to eligible customers for up to 3 months after the date of a declared disaster.
If you have had certificates from another Australian state or territory which have been lost or damaged in a Queensland declared disaster area, they may also be replaced through this application process with us. This only applies for certificates needing to be replaced due to a disaster which has occurred in Queensland, it does not apply for a normal certificate application.
If your application is approved, we will send you replacement certificates for free.
Request replacement certificates
Step 1—Complete this before starting
- Gather your supporting documents.
- If submitting documents online with this application, you will need to scan (or photograph) them. Then save as a PDF, JPEG, TIFF or PNG with a maximum file size no more than 20MB. Do not use special characters in the file name, such as apostrophes and accents.
Supporting documents must be submitted. When submitting online or by post, have your documents certified by a Justice of the Peace or another authorised person.
Step 2—Complete this part online
- Start by filling in a disaster recovery request below—it should take you less than 15 minutes.
- Choose how you will submit your supporting documents.
- Submit your application.
Step 3—What next
- We will review your application and a registry officer will contact you.
Privacy notice
The Department of Justice and Attorney-General is collecting your personal information for the purpose of processing your certificate request under the Births, Deaths and Marriages Registration Act 2003 and Births, Deaths and Marriages Registration Regulations 2015. The information on this form may be provided to law enforcement agencies and to government and non-government agencies for verification of the data. Access to this information or a certificate may be granted to any person who has adequate reason to obtain it, or who meets the requirements of the access policy.
The Department of Justice and Attorney-General is collecting your personal information for the purpose of processing your certificate request under the Births, Deaths and Marriages Registration Act 2003 and Births, Deaths and Marriages Registration Regulations 2015. The information on this form may be provided to law enforcement agencies and to government and non-government agencies for verification of the data. Access to this information or a certificate may be granted to any person who has adequate reason to obtain it, or who meets the requirements of the access policy.