Complaints management under AMDRAS

Under clause 66.2 of the AMDRAS (PDF, 1MB) there are strict requirements for handling complaints made about mediators accredited by the DRB, as a recognised training provider.

If you conduct private mediations outside of the DRB, you are managed under the DRB AMDRAS complaints management policy. Under this policy, you may be charged for the cost of managing complaints, which can include costs for:

• conducting an investigation
• any reviews of that investigation.

If you are a Department of Justice (DoJ) employee or mediator appointed by the DRB, you are managed under the DoJ’s complaints management policy. You will not be charged for complaints management.

If you have any questions, contact us by emailing trainingdrb@justice.qld.gov.au or by calling 3738 7015.