Lotus Glen Correctional Centre
To ensure the safety of our correctional centres during the COVID-19 pandemic, visit restrictions are now in place at all Queensland prisons.
The Lotus Glen Correctional Centre, located 25 kilometres south of Mareeba, accommodates high and low security prisoners and provides a remand and reception.
The centre's catchment area for its prisoner population includes Northwest to Mount Isa, east to Cairns and north to the Cape York Region across to the Torres Strait Islands. The centre is client centric and aims to build cultural safety in its programs and services, as approximately 70 per cent of the prisoner population are Aboriginal and/or Torres Strait Islander.
The centre delivers programs to address criminogenic needs to increase community safety and provides high quality assessment, case management and intervention services to promote mental health and wellbeing. Prisoners are provided opportunity to engage in meaningful employment activities in industry and farm work, building skills that be used upon release to community.
The Innisfail Work camp is aligned to the centre.
Details
- Security level:
- High and low security
- Street address:
- Chettle Road
Mareeba QLD 4880 - Postal address:
- Private Mail Bag 1
Mareeba QLD 4880 - General phone:
- (07) 4093 3911
- General email:
- LGCVisits@corrections.qld.gov.au
Visiting
Mainstream
Saturday
- 9am-10am
Sunday
- 9am-10am (child free session)
Saturday & Sunday
- 12.30pm-1.30pm (Farm)
Secure
Saturday
- 1pm-2pm
Sunday
- 1pm-2pm
Arrival times:
Visits to the centre arrive at least 1 hour before
Visits to the farm arrive at least 15 minutes before
Bookings
- Booking phone:
- (07) 4093 3911 or; (07) 4092 9212
- Booking times:
Tuesday-Thursday 9-11am and 1-3pm
Transport
Down Under Tours A free bus service is available for visitors to the Lotus Glen Correctional Centre for Saturday and Sunday afternoon visit sessions. Bookings must be made for this service. For further information regarding the service please contact Down Under Tours.
Mobility services can be accommodated if required.
Contact details (for passengers) – Down Under Tours (Aust) Pty Ltd on Non Toll Free (07) 4047 9080.
Pickup/ drop off locations – Mill Road bus stop, Edmonton, Stockland Earlville Shopping Centre bus stop , Sunbus bus stop - Raintrees Shopping Centre, Abbot Street bus stop C247 Cairns, Trans North bus stop - Smithfield Shopping Centre, Mareeba KFC, Atherton KFC and, Lotus Glen Correctional Centre.
More information
Before entering the centre, visitors are required to empty their pockets and place the contents and any other valuables in a locker.
This includes mobile telephones, money, cigarettes, food and drink and jewellery.
Toilets should be accessed at the visiting processing centre prior to proceeding to the visit area.
Visitors are no longer required to wear a face mask. A visitor may be directed to wear a face mask where they display cold or flu like symptoms. Visiting restrictions remain in place if a visitor is a COVID diagnosed person or COVID close contact.
Visitors who require access to toilets during a visit may have their visit terminated, or revert to non-contact.
There are three methods of depositing money into prisoner trust accounts:
Cash deposit at visits processing in person. When attending the visits processing centre, cash may be presented for deposit into a prisoner’s trust account at any centre. Please note cash is unable to be accepted by mail.
Electronic funds transfer (Secure Payment Services). Go to www.secure-payment-services.com.au when applying, you will need the prisoner’s IOMS identification number. If you do not know the IOMS number, you can request this by emailing StatewideOperationsCommunications@Corrections.qld.gov.au. Funds are transferred into the prisoner’s trust account the next business day. For assistance please email uts.au@unilink.com or phone 1800 953 849.
Money orders can be purchased from Australia Post. Please note, Australia Post fees apply. All Money Orders take 9 days to clear into prisoner trust accounts.
For more information, including rules and regulations when visiting, see – Visiting a prisoner.
Resource
Maps
Chettle Road
Mareeba Qld 4880
The Lotus Glen Correctional Centre, located 25 kilometres south of Mareeba, accommodates high and low security prisoners and provides a remand and reception. The centre's catchment area for its prisoner population includes Northwest to Mount Isa, east to Cairns and north to the Cape York Region across to the Torres Strait Islands. The centre is client centric and aims to build cultural safety in its programs and services, as approximately 70 per cent of the prisoner population are Aboriginal and/or Torres Strait Islander. The centre delivers programs to address criminogenic needs to increase community safety and provides high quality assessment, case management and intervention services to promote mental health and wellbeing. Prisoners are provided opportunity to engage in meaningful employment activities in industry and farm work, building skills that be used upon release to community. The Innisfail Work camp is aligned to the centre.