Palen Creek Correctional Centre

Details

Security level:

Low security

Street address:

12113 Mt Lindesay Highway
Rathdowney QLD 4287

Postal address:

Private Mail Bag 1
Rathdowney QLD 4287

General phone:

(07) 5544 3700

Visiting

Saturday

• 8.30am-9:30am
• 10.30am-11:30am

Sunday

• 8.30am-9:30am
• 10.30am-11:30am

Applications to visit (either in person or virtual) must have a Form 27 submitted and approved. The completed forms may be forwarded by mail to the address above or by email to: PalenCreekVisits@corrections.qld.gov.au

Arrival times:

Please arrive 30 minutes prior to the start of your visit for processing.

Bookings

Booking phone:

(07) 5544 3111

Booking times:

Tuesday-Wednesday 9-11am and 1-3pm

Friday 9-10am (for prisoners transferred on a Thursday)

Permanent bookings are not currently available.

Transport

Prison Transport Group Inc. A free bus service is available for visitors to the Palen Creek Correctional Centre for the Saturday morning visit session. Bookings must be made for this service. For further information regarding the service please contact the Prison Transport Group Inc.

Mobility services can be accommodated if required.

Contact details (for passengers) – Toll Free 1800 334 379 or visit www.prisontransport.com.au

Pickup/ drop off locations – Roma Street precinct, Altandi train Station, Sunnybank Hills Bus Stop, and Palen Creek Correctional Centre.

More information

There are three methods of depositing money into prisoner trust accounts:

1. Cash deposit at visits processing in person. When attending the visits processing centre, cash may be presented for deposit into a prisoner’s trust account at any centre. Please note cash is unable to be accepted by mail.

2. Electronic funds transfer (Secure Payment Services). Go to www.secure-payment-services.com.au when applying, you will need the prisoner’s IOMS identification number. If you do not know the IOMS number, you can request this by emailing StatewideOperationsCommunications@Corrections.qld.gov.au. Funds are transferred into the prisoner’s trust account the next business day. For assistance please email uts.au@unilink.com or phone 1800 953 849.

3. Money orders can be purchased from Australia Post. Please note, Australia Post fees apply. All Money Orders take 9 days to clear into prisoner trust accounts.

No food, drink or tobacco products are permitted to be brought in. However, you may bring one of each of the below items with you when accompanied by children under school age.

• 1 Nappy
• Baby wipes
• 1 bottle with formula (premade)
• 1 Breastfeeding cover blanket (if you choose)

Bottle warming facilities are provided for warming baby bottles. You may do this on entry or exit of the facility.

Prams, push chairs, nappy bags and strollers are not permitted to enter the facility.

Visitors are to be allocated a table to sit at for the duration of the visit. If the visitor would like to move to the grass area with their child/children, this will be at the discretion of the supervising officer and Correctional Supervisor on that day.

Visitors will be provided with the Appropriate Dress Standards Notice when they receive their approval letter for entry to the facility. Any visitor who is not compliant with the appropriate dress standards will not be allowed entry to the visit session. They will be afforded the opportunity to change however if they are unable to do so the visit will be cancelled and documented on IOMS.

Visitors are no longer required to wear a face mask. A visitor may be directed to wear a face mask where they display cold or flu like symptoms. Visiting restrictions remain in place if a visitor is a COVID diagnosed person or COVID close contact.

For more information, including rules and regulations when visiting, see – Visiting a prisoner.

Resource

Visitor factsheet