Townsville Correctional Centre
To ensure the safety of our correctional centres during the COVID-19 pandemic, visit restrictions are now in place at all Queensland prisons.
The Townsville Correctional Complex is located approximately 15 kilometres from Townsville. The male and female secure centres are reception and remand facilities. Both centres accommodate mainstream with the male centre also accommodating protection prisoners. Townsville Correctional Complex also has both a male and a female low custody centre.
The centre supports laundry, tailor shop, metal shop, kitchens, and farm industries for employment of prisoners. In addition to centre requirements, the laundry and tailor shop provide services under contract to the community. Prisoners from the low custody sites also deliver community service projects in the Townsville community.
The Bowen Women's Work camp is aligned to the Townsville Women's Correctional Centre.
The Julia Creek, Boulia and Winton Work Camps are aligned to the Townsville Men’s Correctional Centre. All work camps assist in the community completing community projects, special events and general upkeep of parks and gardens around the shire.
Details
- Security level:
- High and low security
- Street address:
- 22 Dwyer Street
Stuart QLD 4811 - Postal address:
- PO Box 5574
Townsville QLD 4810 - General phone:
- (07) 4430 5999
- General email:
- TCCVisitProcessing@corrections.qld.gov.au
Visiting
Secure Male
Saturday
- 9.0am-10.30am
S11-S13, McCann accommodation, Village accommodation
Saturday and Sunday
- 12.15pm–1.15pm
McCann accommodation and Village accommodation
Saturday and Sunday
- 2.45pm–3.45pm
Protection Male
Sunday
- 9.30am–10.30am
Male Farm Complex
Saturday and Sunday
- 12.30pm–2.30pm
Women’s
Saturday and Sunday
- 9.30am–10.30am
- 12.15pm–1.15pm
- 2.45pm–3.45pm
Women’s low/open
Saturday and Sunday
- 12.00pm–2.00pm
Arrival times:
Arrive at least 1 hour before
Bookings
- Booking phone:
- (07) 4430 5430
- Booking times:
Monday-Thursday 9.00am-4.00pm for all visit bookings
Transport
Black and White Cabs Contact details (for passengers) – During business hours - (07) 4727 0800 after hours (07) 3860 1877.
A free transport service is available for visitors to the Townsville Correctional Complex to the Saturday and Sunday (morning and afternoon) visit sessions. Bookings must be made for this service. For further information please contact Black and White Cabs.
Mobility services can be accommodated if required.
Pickup/ drop off locations – Riverway Drive, Willow Shopping Centre, Ross River Road, Townsville Shopping Centre, Garbutt Shopping Centre, Townsville Railway Station, Breakwater Ferry Terminal, Fairfield Central Shopping Centre, Southward Road bus stop, and Townsville Correctional Centre precinct.
More information
There are three methods of depositing money into prisoner trust accounts:
Cash deposit at visits processing in person. When attending the visits processing centre, cash may be presented for deposit into a prisoner’s trust account at any centre. Please note cash is unable to be accepted by mail.
Electronic funds transfer (Secure Payment Services). Go to www.secure-payment-services.com.au when applying, you will need the prisoner’s IOMS identification number. If you do not know the IOMS number, you can request this by emailing StatewideOperationsCommunications@Corrections.qld.gov.au. Funds are transferred into the prisoner’s trust account the next business day. For assistance please email uts.au@unilink.com or phone 1800 953 849.
Money orders can be purchased from Australia Post. Please note, Australia Post fees apply. All Money Orders take 9 days to clear into prisoner trust accounts.
The maximum number of visitors per offender is:
- 3 adults and 4 children – contact visit
- 3 adults and 2 children – non contact visit
There are no toilet facilities available at the prisoner visits area.
Toilet facilities are available in the administration building for visitors to use before and after their visit session.
Personal lockers are available for visitors in the foyer of the visits area.
There are dress and behaviour standards that visitors must adhere to.
Visitors are no longer required to wear a face mask. A visitor may be directed to wear a face mask where they display cold or flu like symptoms. Visiting restrictions remain in place if a visitor is a COVID diagnosed person or COVID close contact.
For more information, including rules and regulations when visiting, see – Visiting a prisoner.
Resource
Maps
22 Dwyer Street
Stuart Qld 4811
The Townsville Correctional Complex is located approximately 15 kilometres from Townsville. The male and female secure centres are reception and remand facilities. Both centres accommodate mainstream with the male centre also accommodating protection prisoners. Townsville Correctional Complex also has both a male and a female low custody centre. The centre supports laundry, tailor shop, metal shop, kitchens, and farm industries for employment of prisoners. In addition to centre requirements, the laundry and tailor shop provide services under contract to the community. Prisoners from the low custody sites also deliver community service projects in the Townsville community. The Bowen Women's Work camp is aligned to the Townsville Women's Correctional Centre. The Julia Creek, Boulia and Winton Work Camps are aligned to the Townsville Men’s Correctional Centre. All work camps assist in the community completing community projects, special events and general upkeep of parks and gardens around the shire.