Our Thriving Digital Future: 2023–2026 Action plan
Over the life of Our Thriving Digital Future , updated action plans will introduce the initiatives and actions that will propel Queensland to a digitally thriving state.
The first 2023–2026 Action Plan focuses on the first steps towards achieving our vision. It documents our commitment to building a solid foundation through partnerships to:
- unlock the value of the digital economy for all Queenslanders
- grow Queensland’s businesses, industries and digital talent
- create a more digitally-enabled and responsive government.
Organising for success
We will establish the Digital Economy Program Office in the Department of Communities, Housing and Digital Economy to provide coordination and support across government, and to track the delivery of initiatives and outcomes.
We will collaborate, engage and co-design across government and with Queenslanders, business, industry and the university and research sector to embed innovation and digital transformation and identify opportunities to adopt new technologies faster.
We remain committed to improving outcomes for Aboriginal and Torres Strait Islander peoples. We will develop a First Nations digital strategic plan in partnership with First Nations Queenslanders. This plan will provide digital pathways for Aboriginal and Torres Strait Islander peoples across the state and improve digital connectivity, employment and inclusion opportunities.
Initiatives
Digital Customer
Developing a digital inclusion strategic plan
Establishing new Indigenous Knowledge Centres in remote and discrete communities, and improving the viability of existing centres
Employing Regional Digital Development Officers, operating from local libraries, to help identify opportunities for regional communities to realise their digital potential
Increasing student and parent access to the Department of Education's therapists and nurses using telepractice to support participation and success at school
Co-designing and delivering the next deadly digital communities program, working closely with Elders and First Nations communities
Exploring options for students to have access to suitable connectivity and devices both at school and at home to ensure they have the skills of the future
Improving access to qualified teachers and online lessons for deaf/hard of hearing and/or blind/vision impaired students in isolated, rural, and remote locations
Delivering digital innovation in teaching and learning
Using digital technologies to keep Queenslanders safe by making it easier for vulnerable Queenslanders to access hardship payments and support services
Developing a digital design system aligned to the digital service standard
Delivering the Queensland Health Virtual Healthcare Strategy
Delivering the Digital Strategy for Rural and Remote Healthcare
Digitising Queensland Courts and Tribunals
Continuing to transform customer services to enable digital adoption wherever appropriate so departments provide efficient and timely services that require least customer effort
Delivering priority joined-up services with other jurisdictions including:
- Birth of a Child
- Digital Birth Certificate
Transforming the qld.gov.au digital presence and continuing integration with in-person support and other assisted channels (e.g. telephony, click to chat)
Delivering Smart Ticketing on the transport network—rollout is complete on the Gold Coast Light Rail and the SEQ Heavy Rail Network
Implementing the Queensland Digital Licence including an expanded trial in Townsville before being made available statewide
Transforming parks and wildlife services (including National Parks Booking Service replacement, Fire Information Management System and QWildlife)
Delivering the Accelerating Science Delivery Innovation (ASDI) Program
Delivering digital In-cell technology at Southern Queensland Correctional Precinct Stage 2
Delivering the Digital Engagement Strategy within the Youth Engagement Strategy
Developing a digital Statewide Crop Suitability Tool for soils and crops in Queensland
Save time and effort when starting and running a small business by using the Business Launchpad
Digital Government
Establishing core and common platforms across government (including e-invoicing, forms, APIs, cloud, secure data sharing)
Building innovation capability to shape future-focused digital policies, programs and practices
Delivering the Cyber Secure Queensland Strategic Plan and program
Continuing delivery of the state Digital Archiving Program
Continuing to work across government to maximise integration, coordination, collaboration and sharing of data and enhanced analytics
Refreshing the Queensland Government Enterprise Architecture
Continuing to streamline business payroll tax reporting
Delivering standardised Motor Accident Insurance Commission injury codes for Compulsory Third Party motor vehicle claims
Implementing the Future Procurement System to support local small-to-medium enterprises
Promoting the adoption of Building Information Modelling by Queensland Government infrastructure delivery agencies
Investigating the development of a Digital Twin Workbench
Continuing to:
- expand mobile capability for frontline services through additional information-rich mobile devices, such as QLiTE devices
- upgrade multiple sites in far north Queensland to high speed connectivity to improve bandwidth equity for Queensland police services
- enhance officer safety through the QPS Satellite Push to Talk Migration including provision of Satellite Duress and Location Services
Delivering the Field Management Program – Moorings App
Digital Market
Implementing a new State Infrastructure Strategy and Regional Infrastructure Plans
Developing and delivering a Queensland Digital Infrastructure Plan
Co-investing in digital infrastructure (funding and in-kind investments) with the Australian Government and industry
Co-investing in the Mobile Black Spot Program to improve mobile coverage and address mobile blackspots in regional Queensland
Developing an online portal that supports councils' elected representatives and staff, and builds capacity for councils to deliver services effectively
Partnering with Telstra to make internet speeds to Queensland state schools 200 times faster than the previous standard
Exploring and trialling new and emerging technologies, such as Low Earth Orbiting Satellites, as key enablers of connectivity
Developing a Tourism Technology and Innovation Roadmap that supports more tourism businesses to adopt technologies and be more innovative in their tourism experience, service delivery and business sustainability
Partnering with DSDILGP, TIQ, DAF, DTIS, DoR and DESBT to:
- develop a plan to attract, start, retain and grow digital businesses and industries in Queensland, particularly in regional centres
- support existing and emerging industries to remain competitive through the adoption of new technologies including AI and traceability
- continue to make it easier for small-to-medium enterprises to do business with government
Delivering Advance Queensland initiatives to support existing and emerging industries by:
- supporting Queensland's statewide innovation hubs network
- exploring opportunities to partner with innovation hubs to accelerate scale-up of innovative businesses for global markets
- delivering the Deadly Innovation program
Delivering world-leading autonomous and robotic technologies through the Defence Cooperative Research Centre for Trusted Autonomous Systems
Refreshing the 10-year Queensland Government Priority Industry Roadmaps
Delivering the Industry Partnership Program
Delivering the Queensland Industry Capability Development Program
Delivering the Agribusiness Digital Solutions Grant Program and an AgTech roadmap for digital and technological transformation, including the Smart Farms initiative
Supporting greater uptake of emerging technologies through industry-research collaborations and alliances, and increasing the commercialisation capacity of Queensland universities
Encouraging and empowering exporters to use e-commerce as a channel to new markets
Supporting the critical minerals industry in Queensland with open data and innovation
Delivering next generation smart transport infrastructure for Queensland through the Cooperative and Automated Vehicle Initiative (CAVI) with trials rolled out across a range of areas including Ipswich, along the length of the Bruce Highway and Bundaberg
Exploring emerging business models for transport, e.g. Mobility-as-a-Service to introduce integrated planning, booking and payment for multi-modal journeys. A trial is currently underway with the University of Queensland
Supporting manufacturers to transition to advanced manufacturing (Industry 4.0 seminars and masterclasses, Technology in Manufacturing program, Digital Connectivity program)
Delivering the First Nations Training Strategy
Delivering the First Nations Digital Careers Program with Microsoft
Continuing to deliver the Digital Professional Workforce Action Plan 2020–2024
Supporting new skillsets and micro-credentials in future technologies, in partnership with TAFE Queensland and the resources sector-led Queensland Future Skills Partnership
Delivering the Business and ICT Industry Skills Advisory portfolio
Delivering the First Nations Communities Digital Transformation Project
Delivering the Engaging Queenslanders in Science Strategy
Continuing delivery of the Big Plans for Small Business Strategy 2021–2023
Delivering the ICT Gateway to Industry Schools Program
Delivering the 10 Year Human Capital Outlook and 3 Year Strategic Roadmap
Delivering the annual Premier's Coding Challenge
Delivering the Queensland Future Skills Partnership Program