Electricity and gas rebates

Queensland pensioners and seniors may be eligible for:

• the Electricity Rebate—$372.20 per year (GST inclusive)
• the Reticulated Natural Gas Rebate—$89.70 per year (GST inclusive).

Please note, all rebates are GST inclusive. Rebates for eligible card holders may appear as GST exclusive on bills.

• Eligibility
• How to apply
• Find out more

Eligibility

Rebates are available to people who have any of the below:

• Queensland Seniors Card
• Services Australia or Department of Veterans' Affairs Pensioner Concession Card
• Services Australia Health Care Card* (Electricity Rebate only)
• Department of Veterans’ Affairs Veteran Gold Card** embossed with War Widow, War Widower or Totally and Permanently Incapacitated (TPI) (**including Special Rate Disability Pension (SRDP) and wholly Dependent Partner Payment (WDP))
• Asylum seeker status—residents will need to provide their ImmiCard details (Electricity Rebate only).

* This includes holders of a Low Income Health Care Card and Ex-Carer Allowance (Child) Health Care Card.

To be eligible, you must be the electricity account holder and also live alone or share your principal place of esidence with (only) any of the below:

• your spouse
• other people who hold a Services Australia or Department of Veterans' Affairs Pensioner Concession Card or Queensland Seniors Card
• other people wholly dependent on you
• other people who receive an income support or families payment from Services Australia who do not pay rent
• other people who receive an income support payment from the Department of Veterans’ Affairs and who do not pay rent
• other people who live with the cardholder to provide care and assistance, and who do not pay rent.

If you live in a caravan park or multi-unit residential building (e.g. apartment), you must also show that your electricity or reticulated natural gas is paid based on metered consumption.

How to apply

Gas

Contact your gas retailer. You will need to provide certain details, so have copies of your bills and concession card handy so you can verify your eligibility. Rebates are automatically deducted from your bill.

Electricity

If you have an account with an electricity retailer

Contact your electricity retailer. You can apply over the phone or ask your retailer to send you an application form. You will need to provide certain details and have copies of your bills and concession card handy so you can verify your eligibility. Rebates are automatically deducted from your bill.

If you live in an apartment complex, residential park, retirement village or a granny flat

Contact the person/organisation sending your electricity bill. Find out more about rebates for residents of home park or multi-unit residential premises.

If you receive your electricity through an Ergon card-operated meter

Go to the Ergon Energy Queensland website for more information. You will receive power cards for the value of your rebate.

You will need to provide certain details, so have your concession card and 8 digit meter number handy so you can verify your eligibility. If you need some help, get someone you trust (e.g. relative or community worker) to sit with you while you are on the phone.

Find out more

• Your Energy Savings website provides information about saving energy, saving money and available government assistance.
• The energy ratings and water ratings of appliances can help you compare products based on their energy and water efficiency.
• Phone 13 QGOV (13 74 68).
• The Medical Cooling and Heating Electricity Concession Scheme provides concessions for people with specific medical conditions requiring the use of an air-conditioner to regulate their body temperature.
• The Home Energy Emergency Assistance Scheme helps low-income households pay energy bills at a time of crisis or in emergencies.