Financial literacy and resilience services

The Financial Resilience program can help you improve your financial knowledge, access affordable financial products and manage the factors that are contributing to your financial difficulties.

Financial resilience workers and counsellors can provide financial education and advice and manage individual cases for those in need.

Financial resilience workers build your capacity to understand your financial situation by:

• looking at ways in which credit works
• helping you develop and maintain budgets
• undertaking straightforward negotiations with creditors
• linking you with specialist support services (e.g. gambling help, drug and alcohol services)
• helping you access low cost financial products such as no interest loans.

Qualified financial counsellors are able to help resolve more complex financial problems, and can undertake complex negotiations with creditors about restructuring debts if necessary.

Find help from one of the following funded organisations:

• Brisbane
• Central Queensland
• Far North Queensland
• North Coast
• North Queensland
• South East Queensland
• South West Queensland

Brisbane

Kyabra Community Association Financial Counselling Service
Address: Richlands Community Centre, 75 Old Progress Road, Richlands Qld 4077
Phone: (07) 3373 9499
Website: Kyabra Community Association

UnitingCare Community Financial Counselling Service
Address: 766 Gympie Road, Chermside Qld 4032
Phone: 1800 007 007
Website: UnitingCare Queensland

Wesley Mission Queensland - Brisbane Relief Hub
Address: 316 St Pauls Terrace, Fortitude Valley Qld 4006
Phone: (07) 3737 7520
Website: Wesley Mission Queensland

Central Queensland

UnitingCare Community Financial Resilience Service
Address: 276 Alice Street, Maryborough Qld 4650
Phone: 1800 007 007
Website: UnitingCare Community

UnitingCare Community Financial Resilience Service
Address: 3a River Terrace, Bundaberg Qld 4670
Phone: 1800 007 007
Website: UnitingCare Community

UnitingCare Community Financial Resilience Service
Address: 94 Old Maryborough Road, Pialba Qld 4655
Phone: 1800 007 007
Website: UnitingCare Community

Anglicare Central Queensland Financial Resilience Service
Address: 160-164 Musgrave Street, Rockhampton Qld 4700
Phone: 1300 769 814
Website: Anglicare Central Queensland

UnitingCare Community Financial Counselling and Resilience Service
Address: 229 Musgrave Street, Rockhampton Qld 4701
Phone: 1800 007 007
Website: UnitingCare Community

Anglicare Central Queensland Financial Resilience Service (Gladstone)
Address: 50 Young Street Gladstone Qld 4680
Phone: 1300 769 814
Website: Anglicare Central Queensland

South Burnett CTC Inc. Financial Resilience Program
Address: 6 Cornish Street, Kingaroy Qld 4610
Phone: (07) 4162 9000
Website: https://sbctc.com.au

Far North Queensland

Indigenous Consumer Assistance Network (ICAN) Financial Counselling Service (Tablelands)
Check ICAN website for locations
Phone: 1800 369 878

Indigenous Consumer Assistance Network (ICAN) Financial Counselling Services (Torres Strait)
Check ICAN website for locations
Phone: 1800 369 878

Indigenous Consumer Assistance Network (ICAN) Financial Counselling Services (Cape York)
Check ICAN website for locations
Phone: 1800 369 878

UnitingCare Community Financial Counselling Service
Address: 188-198 Aumuller Street Bungalow Qld 4870
Phone: 1800 007 007
Website: UnitingCare Queensland

North Coast

Deception Bay Neighbourhood Centre Financial Counselling Services
Address: 24 Endeavour Street, Deception Bay Qld 4508
Phone: (07) 3204 2022
Website: Deception Bay Neighbourhood Centre

YOUTURN Youth Support Financial Counselling Service
Address: 12 Ernest Street, Tewantin Qld 4565
Phone: (07) 5442 4277
Website: Youturn

Community Action Youth Service Financial Counselling Service
Address: 8 Mary Street, Gympie Qld 4570
Phone: (07) 5343 7525
Website: Community Action Inc.

North Queensland

UnitingCare Community Financial Resilience Service
Address: 287 Shakespeare Street, Mackay 4740
Phone: 1800 007 007
Website: UnitingCare Queensland

Centacare North Queensland Financial Resilience Service
Address: 34–38 Gregory Street, Bowen Qld 4805
Phone: 1300 672 273
Website: Centacare North Queensland

Centacare North Queensland Financial Resilience Service
Address: 80 Short Street, Mount Isa Qld 4805
Phone: 1300 672 273
Website: Centacare North Queensland

South East Queensland

Redland Community Centre Inc. Financial Literacy and Resilience Service
Address: 29 Loraine Street, Capalaba Qld 4157
Phone: (07) 3245 2117
Website: Redland Community Centre Inc.

Good Money Store Financial Counselling Service
Address: 16 Nerang Street, Southport Qld 4215
Phone: 1300 770 550
Website: Good Money Store

UnitingCare Community Financial Resilience Service
Address: 2741 Gold Coast Highway, Broadbeach Qld 4218
Phone: 1800 007 007
Website: UnitingCare Queensland

South West Queensland

The Salvation Army (Moneycare Lockyer Valley) Moneycare
Address: Cnr Old College Road and Ford Street, Gatton Qld 4343
Phone: 1800 722 363
Website: The Salvation Army

UnitingCare Community Financial Counselling
Address: 38 Limestone Street, Ipswich Qld 4350
Phone: 1800 007 007
Website: UnitingCare Queensland

Lifeline Darling Downs and South West Qld Ltd. Financial Counselling Service
Address: 33 Russell Street, Toowoomba Qld 4350
Phone: 1300 991 443
Website: Lifeline Darling Downs