NDIS quality and safeguards

NDIS participants have the right to be safe and to receive quality services from the providers and workers they choose to support them under the NDIS - NDIS quality and safeguards apply to any organisation or person delivering services under the NDIS.

The NDIS Quality and Safeguards Commission is the independent Commonwealth government agency providing a nationally consistent approach to quality and safeguards in NDIS services. Its role is to regulate the NDIS market, promote safety and quality services, resolve problems and identify areas for improvement. This includes the regulation and monitoring of service providers and investigating complaints about the quality of services.

Find out how the NDIS Commission can help NDIS participants.

Quality and safeguard measures in Queensland include:

• Complying with requirements under the NDIS Commission such as the NDIS Code of Conduct and meeting NDIS Practice Standards.
• Ensuring that workers and volunteers have appropriate criminal history screening – in Queensland a Yellow Card is required to work with people with disability and/or a Blue Card if working with children.
• Complying with behaviour support arrangements to focus on person-centred interventions which address the underlying causes of behaviours of concern or challenging behaviours, and reduce or eliminate the use of restrictive practices.
• The reporting of deaths in care to the police or coroner, regardless of the circumstances or cause of death.
• A Community Visitor Program where a community visitor will make announced and unannounced visits to sites where vulnerable adults live, called ‘visitable sites’ to monitor the adequacy and appropriateness of services provided. They can make inquiries and lodge complaints for, or on behalf of, residents.

Giving feedback and making complaints

NDIS participants can take any concerns about the services they are receiving to the NDIS Commission.

Complaints for feedback relating to NDIS support plans and decisions can be made directly to the National Disability Insurance Agency by calling 1800 800 110 or emailing feedback@ndis.gov.au.