Handlers

Eligibility and your role as a handler

Find out if you’re eligible for a guide, hearing or assistance dog and your role as a handler.

Learn how to choose a guide, hearing or assistance dog and approved trainer, and to work with your dog.

Access the full list of training services approved under the Guide, Hearing and Assistance Dogs Act 2009.

Find out how to confirm eligibility, complete the public access test and certify your guide, hearing or assistance dog.

Find out how to obtain, renew and replace a handler’s identity card.

You have a right to enter public places, public passenger vehicles and places of accommodation with your certified guide, hearing or assistance dog.

Understand where your certified guide, hearing or assistance dog can travel with you.