For apprentices and trainees
Find information and advice on:
- addressing personal and workplace issues
- financial and learning support
- options if your contract is cancelled
- Apprenticeships Info helpline services for apprentices and trainees
Supporting safe and inclusive apprenticeships and traineeships
Everyone should feel safe and respected at work, whatever their industry, job, title or status, gender or difference.
Our Apprenticeships Info service provides information and advice for apprentices, trainees and employers, including guidance on addressing personal and workplace issues.
Don't know where to turn?
Find help on this site and, if you need more direction, phone the Apprenticeships Info helpline on 1800 210 210.
Open 8.30am to 4.45pm Monday to Friday.
You can also download the Apprenticeships Info app, a free mobile app providing instant answers to your questions, a digital card and important contacts and services.
Need support now? Access support services, including 24/7 confidential mental health services.
For employers
Find information and advice on:
- protecting respect and fairness for apprentices and trainees
- resolving issues
- support services
- building supportive workplaces
- Apprenticeships Info helpline services for employers
Train and retain initiatives
Learn more about initiatives strengthening support for apprentices, trainees and employers, and industries working to build more diverse and inclusive skilled workforces.
Know your rights and obligations
It is important for everyone to know their rights and obligations in the workplace.
Apprentices and trainees have an obligation to maximise their experience and skills development, by being on time, working hard, working safe and focusing on training and assessment. It is an obligation of an employer to not prevent or obstruct apprentices and trainees from doing these things.
Apprentices and trainees have the right to be treated fairly in the workplace, just as any other employee. Employers have a duty to ensure the fair treatment, health and safety—physical and psychological—of each employee while at work.
Harassment, bullying and discrimination are just a few hazards that can affect an employee's psychological health and safety. Managing these hazards and risks are just important as managing physical hazards and risks – read the code of practice, effective 1 April 2023.
More information
- Visit the support services page for support including links to:
- the Fair Work Ombudsman for information on workplace matters
- WorkSafe Queensland for information on workplace health and safety
- Respect@Work for information on sexual harassment.
- Find out what to do about unfair treatment in the workplace.
- Read the responsibilities of the employer and apprentice or trainee in an apprenticeship or traineeship.
Use the Translating and Interpreting Service (TIS National) for information in languages other than English.