Complaints, enquiries and feedback
On this page:
- Enquiries and feedback
- Making a complaint about a non-state school, including Catholic and independent schools
- Making a complaint about a state school—for parents, carers and students
- Other complaints processes
Enquiries and feedback
If you have an enquiry or would like to provide feedback about a school:
- contact your school
- check the state schools frequently asked questions
- contact Queensland Government on 13 74 68 or via the online form.
Making a complaint about a non-state school, including Catholic and independent schools
A complaint about a non-state school should be made to the principal. Contact details for non-state schools are available on the schools directory.
If you are still unhappy after speaking with the principal, you can contact the school's governing body. You can email OfficeOfNonStateEducation@qed.qld.gov.au for contact details of governing bodies.
If the complaint is about a non-state school or governing body not meeting its accreditation requirements, you can contact the Non-State Schools Accreditation Board (NSSAB) and find out more information.
Making a complaint about a state school—for parents, carers and students
If you are unhappy about something that happened at a state school and it has impacted you or your child, we would like to hear about it.
We do our best to respond to complaints quickly and fairly in a way that is compatible with human rights.
Our customer complaints management framework (PDF, 1.4MB) has 3-steps:
Early resolution: Make an appointment, call or email the school to raise your concern. The schools directory contains contact information.
Alternatively, you can make a complaint by contacting Queensland Government on 13 74 68 or via the online form. If you are a student, you can use the child and student complaint form (PDF, 357KB).
- Internal review: If you are unhappy about how your complaint was dealt with or the outcome, you can ask the regional office to conduct an internal review.
- External review: If you are still unhappy after the internal review, you can ask for an independent, external review from a review authority, such as the Queensland Ombudsman or Queensland Human Rights Commission.
For more information refer to the:
- making a complaint—easy guide (PDF, 817KB)
- information for parents and carers fact sheet (DOCX, 95KB)
- Department of Education website.
Other complaints processes
If your complaint is about any of the following issues, please use these processes to raise your concerns.
- Privacy complaints about a state school or the Department of Education: email privacy@qed.qld.gov.au.
- Misconduct or corrupt conduct involving a Department of Education employee, including allegations of student harm: email intake@qed.qld.gov.au.
- Complaints about services run or managed by the Parents and Citizens Association (P&C) at a state school: contact the P&C directly.