Where to get help - COVID-19
In case of emergency
Call Triple Zero (000) if you:
- are so breathless you’re unable to say short sentences when resting
- suddenly find it hard to breath or your breathing has gotten worse
- cough up blood
- feel cold and sweaty, with pale or blotchy skin
- have a rash that looks like small bruises or bleeding under the skin and doesn’t fade when you roll a glass over it
- collapse or faint
- feel agitated, confused or very drowsy
- stop urinating or are urinating much less than usual.
13HEALTH: 13 43 25 84
Get free and confidential health advice from a registered nurse. Available 24/7.
Aboriginal and Torres Strait Islander support services
Aboriginal and Torres Strait Islander peoples COVID-19 vaccination helpline
Phone: 1800 020 080 (option 5)
Make the Choice
Visit the Make the Choice website to access a COVID-19 information, support and services for Aboriginal and Torres Strait Islander peoples.
National Aboriginal Community Controlled Health Organisation (NACCHO)
Visit the National Aboriginal Community Controlled Health Organisation (NAACHO) website to find your local NACCHO member or affiliate near you.
COVID-19 vaccination and testing clinics for Aboriginal and Torres Strait Islander peoples
Visit the COVID-19 vaccination and testing clinics for Aboriginal and Torres Strait Islander peoples website to:
- book your vaccination appointment
- find a walk-in vaccination location near you
- locate a testing clinic.
Disability support services
National Relay Service
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1 - Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2 - Provide the NRS with our phone number 13 74 68.
For more information visit About the National Relay Service.
TTY Emergency Relay Service
Phone: 106
This service is available 24/7 for those with hearing or speech impairment.
- Contact police, fire or ambulance directly through a TTY (teletypewriter or textphone)
- You cannot text or dial this number from an ordinary phone
- You will be asked if you want police (type PPP), fire (type FFF) or ambulance (type AAA)
- Speak and Listen (or voice carry over) users only need to say aloud 'police', 'fire' or 'ambulance'
Disability information helpline
Phone: 1800 643 787
Call or visit the Disability information helpline to find information and referrals about COVID-19 for individuals, families, carers and support workers.
National Disability Insurance Scheme (NDIS)
Phone: 1800 800 110
For the latest advice, information and support for Queenslanders with a disability, call or visit the NDIS website.
Queenslanders with Disability Network
Phone: (07) 3252 8566
Call or visit the Queenslanders with Disability Network website for information, services and support.
LGBTQIA+ support
QLife
Phone: 1800 184 527
QLife has anonymous peer support and referral assistance for LGBTQIA+ community members, friends and families from trained LGBTQIA+ community members across the country.
Call or visit the QLife website to access web support.
Mental health and wellbeing support services
For mental health support, call 1300 MH CALL (1300 64 22 55). 13 MH CALL offers support, information, advice and referral to a mental health service. Available 24/7.
- Lifeline – or call 13 11 14 (24 hours/7 days)
- Beyond Blue – or call 1800 512 348 (24 hours/7 days)
Multicultural support services
Multicultural Connect Line free hotline number 1300 079 020. You can also speak to a nurse about your COVID-19 concerns.
Translating and Interpreting Services
Phone: 13 14 50
Call the Translating and Interpreting Service (TIS) to organise an interpreter in your language to help you communicate with a health service.
You can also visit Translating and Interpreting Service (TIS National) for more information.
National Disability Insurance Scheme (NDIS) and aged care clients
If you are receiving NDIS or My Aged Care services, contact your service provider to seek support in the first instance.
Alternatively, you can call:
- The NDIS Contact Centre on 1800 800 110.
- The My Aged Care contact centre on 1800 200 422
- The National Relay Service Helpdesk on 1800 555 660
Seniors
Seniors enquiry line is a statewide information and referral service for Queensland seniors, families, friends, grandparents and carers. Call 1300 135 500.
The elder abuse helpline Phone: 1300 651 192 (9am–5pm, Monday to Friday) for free and confidential advice for anyone experiencing elder abuse or who suspects someone they know may be experiencing elder abuse.
Testing centres
Visit COVID-19 testing in Queensland to find private COVID-19 testing centres.
Vaccination booking
Visit Getting vaccinated to book your vaccination appointment or find a walk-in vaccination location near you.
Other support services
- National Dementia Helpline 1800 100 500
- Domestic and family violence helplines
- Housing assistance