Disaster recovery replacement certificates
If your certificates have been lost, damaged or destroyed in a declared disaster area, you can apply to have your Queensland certificates replaced if you:
- live in the affected area and have been impacted
- have had the certificate before.
We provide free replacement certificates to eligible customers for up to 3 months after the date of a declared disaster.
If you have had certificates from another Australian state or territory which have been lost or damaged in a Queensland declared disaster area, they may also be replaced through this application process with us. This only applies for certificates needing to be replaced due to a disaster which has occurred in Queensland, it does not apply for a normal certificate application.
If your application is approved, we will send you replacement certificates for free.