If your certificates have been lost, damaged or destroyed in a declared disaster area, you can apply to have your Queensland certificates replaced if you:
live in the affected area and have been impacted
have had the certificate before.
We provide free replacement certificates to eligible customers for up to 3 months after the date of a declared disaster.
If you have had certificates from another Australian state or territory which have been lost or damaged in a Queensland declared disaster area, they may also be replaced through this application process with us. This only applies for certificates needing to be replaced due to a disaster which has occurred in Queensland, it does not apply for a normal certificate application.
If your application is approved, we will send you replacement certificates for free.
Supporting documents must be submitted. When submitting online or by post, have your documents certified by a Justice of the Peace or another authorised person.
If submitting documents online with this application, you will need to scan (or photograph) them. Then save as a PDF, JPEG, TIFF or PNG with a maximum file size no more than 20MB. Do not use special characters in the file name, such as apostrophes and accents.
Step 2—Complete this part online
Start by filling in a disaster recovery request below—it should take you less than 15 minutes.
Choose how you will submit your supporting documents.
Submit your application.
Step 3—What next
We will review your application and a registry officer will contact you.
