Complaints about lawyers

If you are using the services of a lawyer in Queensland, and you are not happy with their conduct, you can make a complaint.

Before you make a complaint, you should talk to your lawyer first and try to resolve the issue directly.

Complain to the Legal Services Commission

If you have spoken to your lawyer about your concerns and you are still not happy with their response, you can submit an enquiry to the Legal Services Commission.

We are the only body that deals with complaints about lawyers, law practice employees and unlawful operators (people who act as lawyers when they are not qualified) in Queensland. Our role is instrumental in maintaining the professional standards of lawyers, and public trust and confidence in the administration of justice.

How we can help

The Commission receives, assesses and, where appropriate, investigates complaints about the conduct of lawyers, their employees and people who act as a lawyer when they are not qualified.

You can find out more about what we can and cannot help with on the Legal Services Commission website and learn about our enquiry and complaint process.

How to make an enquiry and complaint

To make a complaint, you can complete our enquiry form or write to the commission.

Enquiry form

Complete and submit our online enquiry form.

Tell us what happened, how it affected you and what outcome you’re seeking. The more detail, the better. You must identify yourself and the person or law firm and describe the event or conduct that you are concerned about.

You can include any copies of attachments or evidence you might have as well.. Do not send any original documents.

If you have difficulty accessing the form you can contact us.

Write to the commission

You can submit your enquiry in writing, by post or email.

By post

Legal Services Commission
PO Box 10310
BRISBANE ADELAIDE STREET  QLD  4000

By email

Email lsc@lsc.qld.gov.au with your written enquiry, with the details outlined above.

Enquiry and complaints handling

We endeavour to be as fair and transparent as possible with our enquiry and complaints process.

All enquiries are reviewed to determine whether or not we can help. If we can help, we will ask you for further information and invite you to formalise your enquiry into a complaint.

Complaints are then assessed and may or may not proceed to full investigation.

Read more about our enquiry process and find out how we assess and handle complaints.

Disagree with a decision

If you don’t agree with a decision, you should contact us in writing with the reasons why you disagree. We may reconsider your case.

If you are unhappy with how your complaint was handled or the service you received, you can make a complaint about the Commission.

More information