Consumer issues impacting Indigenous Australians

The National Indigenous Consumer Strategy (NICS) reference group conducted a survey to better understand the consumer protection issues affecting Indigenous Australians.

The Queensland Office of Fair Trading is a proud member of NICS. The Australian Competition and Consumer Commission (ACCC) is the current NICS Chair.

NICS is made up of members from:

• the Australian Securities and Investments Commission (ASIC)
• all state and territory fair trading agencies
• independent members, including the Indigenous Consumer Access Network (ICAN).

NICS is collected this information to help target its efforts on consumer matters that affect Indigenous Australians the most.

About the survey

The short survey was aimed at people who are involved in delivering consumer and financial related services to Indigenous Australians. It covered a range of issues.

The survey covered key priority areas of the 2017–19 NICS action plan including:

• trading practices (door-to-door and telemarketing practices)
• scams
• housing
• consumer directed care
• motor vehicles
• financial services.

Survey is now closed

The survey closed on 28 February 2019.