Inbound tour operators breaches and penalties
Unregistered work
Unregistered inbound tour operators are breaking the law. The following penalties apply.
Type of offence | Maximum penalty |
---|---|
Operating unregistered | $30,960 |
Not returning your certificate when you have a change of conditions | $15,480 |
Not reporting any changes to your registered details | $7,740 |
Not returning your certificate when you surrender your registration | $3,096 |
Trade conduct
By registering, you agree to trade in a particular way. The following offences will apply, and you may also be liable for civil damages for unconscionable conduct.
Type of offence | Maximum penalty |
---|---|
Not keeping your accounting records for at least 7 years | $3,096 |
Not keeping all your required records | $3,096 |
Inspectors
As an inbound tour operator, you may face an inspection. Our inspectors will:
- act on complaints we receive, including from other retailers
- conduct random spot checks of inbound tour operators and tour guides.
You must follow an inspector’s lawful directions, or you risk a fine. Our inspectors must show you their signed photo ID.
These officers may:
- enter any public place that is open
- enter an area with the owner's permission
- enter any area if they have a warrant from the Magistrates Court
- search the premises
- take photos or video of the premises
- seize possessions
- take copies of documents
- take other people or equipment into the area.
Type of offence | Maximum penalty |
---|---|
Failing to provide required information | $30,960 or 1 year imprisonment |
Making a false or misleading statement to an inspector | $30,960 or 2 years imprisonment |
Giving an inspector false or misleading documents (unless you advise them of this) | $30,960 or 2 years imprisonment |
Obstructing an inspector from exercising powers | $30,960 or 1 year imprisonment |
Impersonating an inspector | $12,384 |
Failing to assist inspector in the exercise of their powers | $30,960 or 1 year imprisonment |
Failing to give your name and address to an inspector if they ask for it | $7,740 |