Complain about a youth detention centre

If your child is in a youth detention centre, you can make a complaint about:

Your child can also make a complaint. So can a friend or another person.

We will take your complaint seriously, and keep it confidential. However, we will need to tell a few people so it can be investigated.

Complaints from parents, carers, friends and other people

As a parent, carer or friend of a child in detention, you can make a complaint by:

filling out a complaint form and emailing or posting it to the youth detention centre that your complaint is about
phoning the youth detention centre and making your complaint over the phone
making your complaint in person at the youth detention centre.

If your child is currently in detention and wants to make a complaint, they can:

talk to any youth detention staff member
ask for a complaint form, fill it out and either
- give it to a youth detention staff member
- ask a youth detention staff member to send to the police (if it is about something that might be a criminal offence)
phone the Office of the Public Guardian on 1300 653 187 from the phone in their unit
leave a message for the community visitor from the Office of the Public Guardian, in the communication box in their unit.

If your child is no longer in a youth detention centre but wants to make a complaint, they can still:

fill out a complaint form and email or post it to the youth detention centre that the complaint is about
phone the youth detention centre and make their complaint over the phone
make their complaint in person at the youth detention centre.

Phone: (07) 3021 0777 (Monday–Friday, 9am–5pm)

PO Box 450
ARCHERFIELD BC QLD 4108

Phone: (07) 4421 5222 (Monday–Friday, 9am–5pm)

27–79 Old Common Road
BELGIAN GARDENS QLD 4810

PO Box 450
ARCHERFIELD BC QLD 4108

If you are unhappy with how your complaint is dealt with, you can write to:

Senior Executive Director
Youth Justice Operations and Reform
GPO Box 7096
BRISBANE QLD 4001