Consumer complaints

Discuss your complaint with the business first

Find out how to resolve your consumer complaint with the business before you submit a formal complaint to the Office of Fair Trading.

Make a consumer complaint

Make a consumer complaint if you bought a product or service that doesn’t meet your requirements and you couldn't resolve the issue with the business that sold it to you.

Office of Fair Trading complaint process

Learn how the Office of Fair Trading handles formal consumer complaints.

Other consumer regulators

Browse the list of other consumer regulators who may be able to help with your consumer complaint when the Office of Fair Trading can’t help.