Update, replace or cancel a card
System maintenance notice
Ongoing database upgrades may temporarily impact application processing and response times. We thank you for your patience and cooperation.
For all urgent queries please contact 13 QGOV (13 74 68).
I want to…
- Manage my card (update my address, phone or email, replace or cancel my card, upgrade from a Seniors Business Discount Card to a Seniors Card, convert my card to or from a Seniors card +go)
- Manage my go card account with Translink
Changed your name?
If you have changed your name, you need to provide us with supporting documentation, such as:
- a photocopy or scan of a marriage certificate
- your Queensland driver licence number, Centrelink customer reference number (CRN), or Commonwealth Department of Veterans' Affairs (DVA) file number
and email us: cardapplication@smartservice.qld.gov.au
OR
Post it to:
Card Services
Smart Service Queensland
PO Box 10817
BRISBANE CITY QLD 4000
We will automatically issue you with a new card, once we have verified the changes to your name.
You can also call 13 QGOV (13 74 68) during business hours and make changes to your card over the phone.