Transitioning from the QGov identity system

On Sunday 6 April 2025, the Queensland Government will be shutting down the QGov digital identity system and will begin using the Queensland Digital Identity (QDI) system in its place.

This means that, after transition, if you used to log in to Queensland Government online services using a QGov account, you will be using a Queensland Digital Identity (QDI) instead.

The QDI is a modern, robust and innovative system which meets the highest national standards and security protocols for digital identities.

At transition, depending on your situation, your QGov account may be converted into a QDI. The next time you access a Queensland Government online service, you may need to verify your identity using government-issued credentials. This is to secure your QDI and meet the requirements of the service you are trying to access.

Understanding your transition

If you're using, or have previously used the Digital Licence app (DLA), you already have a QDI. The way your existing QGov accounts change will depend on their current setup and if you have the DLA.

The below scenarios tell you what will happen to your account after transition.

Support

Having trouble creating or securing your Queensland Digital Identity? Troubleshooting steps are here to help. Still facing issues with your existing QDI? Call us on 1800 317 389 for further assistance.

If you have any questions about the transition from QGov to QDI, you can contact us for further support.

Why do I need to re-verify?

In some situations, your personal documents will need to be re-verified, as part of the process of securing your Queensland Digital Identity. This is to ensure all credentials for all Queensland Digital Identities are verified consistently, so that we can protect your personal information in a safe and secure way.

Can I create a QDI now?

Yes ─ if you have a Queensland Driver Licence, Marine Licence or Photo Identification Card, you can download the Digital Licence app. Part of getting the app includes creating your QDI. However, as the migration of QGov accounts has started, your QGov account (and history) will not transfer.

If you would prefer to wait until after transition, you will be able to use your QDI that has migrated from QGOV to set up your Digital Licence.

Will my closed/suspended QGOV account migrate?

No – only active QGov accounts will be migrated and matched.

What happens to my QGOV data?

If you used information from government-issued credentials to verify your QGov account, this information was not stored or retained in the QGov system.

Your QDI retains only the minimum personal information required to keep your identity safe and secure and complies with industry best practice standards for protecting data.

What if my credential has already been used?

Each credential (such as your Driver Licence) can only be used once to verify an identity to create/update a QDI. If you receive a message that your credential has been previously used, it means you already have a QDI from getting the Digital Licence app.

If you get this message and you don’t have the Digital Licence app, please contact us.

After transition, you can use the QDI email address and password you created when getting the Digital Licence app to access other Queensland Government online services. You won’t need to provide any additional documents to secure it.