Transitioning from the QGov identity system

The transition from QGov to Queensland Digital Identity (QDI) was completed on Sunday 6 April 2025.

If you made any changes to your QGov account between Monday 17 March and Sunday 6 April, these changes have not transferred to your QDI. You will need to call us on 1800 000 658 so we can make the change to your QDI account.

On Sunday 6 April 2025, the QGov System was replaced by the Queensland Digital Identity system. You will now need a Queensland Digital Identity (known as QDI) to use Queensland Government online services.

This means that, if you used to log in to Queensland Government online services using a QGov account, you will now be using a QDI instead.

The QDI is a modern, robust and innovative system which meets the highest national standards and security protocols for digital identities.

At transition, depending on your situation, your QGov account may have been converted into a QDI. The next time you access a Queensland Government online service, you may need to verify your identity using government-issued credentials. This is to secure your QDI and meet the requirements of the service you are trying to access.

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Transitioning from QGov to the Queensland Digital Identity.

The QGov system has been replaced by the Queensland Digital Identity system.

You will now need a Queensland Digital Identity, known as a QDI, to use Queensland Government online services.

Your QDI helps us know that it is you when you are online with us.

To create your QDI you will need some documents, like your birth certificate, passport and driver licence.

When you next use a Queensland Government Online service, select log in, using your previous QGov email and password, then accept the terms and conditions.

Next, set up multi-factor authentication to keep your account safe.

Choose your preferred authentication option and follow the instructions.

To verify your identity, you need to provide 2 documents. Enter your name and details exactly as they appear on your documents.

If your names on the documents are not the same, you will need to provide a name change document.

Finally, confirm your legal name. Pick your current legal name from the list.

You are now set up with a QDI and have secure access to Queensland Government online services anywhere, anytime.

If you need some help, we’ve got you covered.

You can call, chat, email or visit us in person at over 90 locations.

If you need an interpreter, you can call Language Loop for support in your language.

If you’re hard of hearing, or deaf, you can contact the National Relay Service.

The safety and security of your personal information and identity are a top priority for the transition. If you receive any communication about the transition, claiming to be from Queensland Government or a partner, and you have any concerns, call us on 1800 000 658. You can find more information on keeping cyber secure on the Queensland Government Cyber Security website.

Understanding your transition

The way your QGov accounts changed depended on their setup and whether you already had a QDI via the Digital Licence App.

The below scenarios tell you what happened to your account as part of the transition.

Your QGov account was merged with your existing QDI. You can sign in with your QDI email and password.

Your QGov account was converted into another QDI so you now have two QDIs. You should sign in using the QDI you will be using regularly from now on. However, please be aware the documents you used for your Digital Licence app QDI will not be able to be used again for a second QDI.

Your QGov account was not transitioned as the details did not match. Use your QDI email and password to login.

Each QGov account was transitioned to a separate QDI. Sign in with the specific QDI email you plan to keep using.

None of your QGov accounts were transitioned to become a QDI. You'll have to create a new QDI, if you don't already have one.

Your QGov account was converted into a new QDI. You can sign in with your QGov email and password and complete additional security verifications.

Support

Having trouble creating or securing your Queensland Digital Identity? Have a look at our Easy Read Book , Video or Troubleshooting steps are here to help. Still facing issues with your existing QDI? Call us on 1800 000 658 for further assistance.

Why do I need to re-verify?

In some situations, your personal documents will need to be re-verified, as part of the process of securing your Queensland Digital Identity. This is to ensure all credentials for all Queensland Digital Identities are verified consistently, so that we can protect your personal information in a safe and secure way.

Did my closed/suspended QGOV account migrate?

No – only active QGov accounts were migrated and matched.

What happens to my QGOV data?

If you used information from government-issued credentials to verify your QGov account, this information was not stored or retained in the QGov system.

Your QDI retains only the minimum personal information required to keep your identity safe and secure and complies with industry best practice standards for protecting data.

What if my credential has already been used?

Each credential (such as your Driver Licence) can only be used once to verify an identity to create/update a QDI. If you receive a message that your credential has been previously used, it means you already have a QDI from getting the Digital Licence app.

If you get this message and you don’t have a QDI, please contact us.

Last updated:: 6 April 2025

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