Communicating with people with complex communication disability

People with complex communication disabilities may communicate differently or use technology to communicate.

Duration 00:02:20

Audio-described transcript

Fiona Lawton:

Audio description: A woman with dark hair, blue eyes and a red, orange and black dress. She is standing in a foyer with trees in the background. While talking on camera, Fiona demonstrates communication boards, including one developed by Queensland Health. She also demonstrates Key Word Sign.

Transcript: Complex communication disabilities can involve people who aren’t able to speak or need to receive information in different ways. So they can use a range of tools to help them communicate and help them receive information. It might be easy read tools, but also might be communication boards, chat boards and some high-tech devices like an app on your mobile phone.

A lot of people with intellectual disability can have a communication disability but people without intellectual disability can also have some speech production challenges that might just make it a little bit harder for people to be able to be understood and to express their desires, their wishes and their needs.

A communication board can be a low-tech thing such as symbols on a page that people can point to express their wishes or to have a conversation. So, another example, could be a communication board used to access health - to talk about how you’re feeling, if you’ve got an injury etc. So this one’s been developed by Queensland Ambulance Service and the Queensland Government around emergency health care access. Some people use what’s called a high-tech device which is like a communication board but it’s built into an app and it can be hosted on a mobile phone can be hosted on an ipad and again, just functions in a way that the person can express their wishes, their dreams, their needs, their ideas to others.

If I can encourage people just to do one thing it’s to try. It’s to try to use all the tools or techniques or strategies that are available. They may be chat boards or communication boards or for some things, for some people it may be as simple as Key Word Sign which is sign language that is used for people with intellectual disability that is simple to use, uses natural gesture and something as ‘hi, how are you? It’s great to see you, I’m happy that you’re here.’

Supporting people with complex communication disabilities

Communication disability is sometimes called an invisible disability. It is not always obvious to others when a person experiences barriers in communication. The impacts of communication disability are not always understood.

Some people think that people with a communication disability can’t speak or understand what you’re saying or can’t hear you. While this may be true in some instances, it’s important to remember that most people with communication disabilities can hear and understand what you’re saying. It might be that they just can’t respond verbally or can’t access their words on cue.

It’s important for everyone to have the same opportunities to access information in everyday life and feel connected to their community. Without accessible communication, it is difficult to have the information you need to be an active member of society.

Find out more  about Communication Disability.

Top five tips

Here are five ways you can engage people with complex communication disabilities and support their parents and carers to communicate.

  1. Use visual aids, such as communication boards. If you don’t have access to one, use your phone to google an image to help show what you mean.
  2. Consider using social stories—a support tool containing pictures and suggested words. Parents and carers use this to explain situations and what might happen.
  3. Use key word signs—learn some key-word signs  such as: hello, please, thank you, play, bye.
  4. Use high-tech devices—assistive technology is available on your phone or ipad.
  5. Use a combination of techniques and strategies—you can combine the strategies above or explore your own.

Find out more