Refinancing your home loan

This information is for people who currently have a home loan with the Queensland Government.

If you would like to pay out your Queensland Government home loan (excluding Rental Purchase Plan), contact our Loan Delivery and Management team on 1300 654 322 (select option 1) and have your account number ready.

Loan settlements

As of 20 February 2023, Titles Queensland has mandated that conveyancing must be done electronically. Settlement will now be conducted on a digital platform, Property Exchange Australia Limited (PEXA).

The department currently outsources these conveyancing matters. You’ll receive details about the representative carrying out settlement after you engage the department to pay out or refinance your loan.

Transferring your loan to another person

If you have finance through the department and would like to transfer your share of your home to someone else, you must first get our consent or a court order.

Legal documents will need to be prepared and you should seek independent legal advice to protect your interests.

Consent for additional mortgages

A second mortgage may be required if you get additional finance through a private lender. Usually, the first contact with us is from that private lender.

If your loan through us is secured by a mortgage, we will require:

• a Notice of Intention of the proposed loan and its purpose
• a Privacy Act Authority signed by all mortgagors
• evidence of a current home insurance policy
• a signed copy of the proposed second mortgage.

If your application for a second mortgage is approved, we will provide you with a General Consent form to lodge with the mortgage documents.

If our loan is secured by a mortgage in the name of the Public Trustee of Queensland (now vested in the State of Queensland through the Department of Housing—previously the Department of Communities, Housing and Digital Economy and the Department of Housing and Public Works—as statutory successor in title), then our consent is not required.

Contact us

If you have any questions about your loan, contact our loans hotline:

• phone: 1300 654 322 Monday to Friday, 8.30am to 4.30pm
• email: hscsloaninformation@housing.qld.gov.au
• post:
  Loans and Debt Management
  Department of Housing and Public Works
  GPO Box 690
  BRISBANE QLD 4001