Steps to resolving retirement village disputes

Try to resolve it together first

It is important to discuss any concerns with the person involved first. We suggest you follow these steps when trying to resolve the dispute yourself.

1. Write to the other resident or retirement village operator about your dispute and suggest a date for a meeting. You should give at least 14 days’ notice before the meeting.
2. Allow 7 days for a response from the other person.
3. Confirm or negotiate a meeting time that both parties can attend.
4. Voice your concerns clearly and try to resolve the issue in the meeting.

If you cannot resolve the problem directly with the other resident, you can discuss it with the village manager or residents committee (if one exists). If your issue is with the village manager and you are unable to resolve the problem together you can try mediation.

In this guide:

1. Try to resolve it together first
2. Try mediation
3. Tribunal hearing
4. Make a complaint

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