Steps to resolving retirement village disputes

Try mediation

Mediation is less formal than a hearing and allows everyone to come up with a solution to agree on. The mediator makes sure everyone gets to speak but does not provide advice or pass judgement. Anything discussed during mediation is private and cannot be shared with anyone or used in court.

Finding a mediator

If you have tried to resolve the issue with the other person and cannot agree, you can access a free mediation service through the dispute resolution centres to help find a solution.

• Apply for free mediation
• Find your closest dispute resolution centre.

The Queensland Civil and Administrative Tribunal (QCAT) also offers mediation and there is a fee for this service.

• Apply for mediation through QCAT

Getting legal advice and information

You can also contact Queensland Retirement Village and Park Advice Service to find information and access free legal assistance from Caxton Legal Centre.

Contact the Caxton Legal Centre

Phone: 07 3214 6333
Email caxton@caxton.org.au
Website: www.caxton.org.au

In this guide:

1. Try to resolve it together first
2. Try mediation
3. Tribunal hearing
4. Make a complaint

Print entire guide

• Previous ( https://oss-uat.clients.squiz.net/housing/buying-owning-home/housing-options-in-retirement/retirement-villages/steps-to-resolve-dispute-retirement/resolve-together )
• Next ( https://oss-uat.clients.squiz.net/housing/buying-owning-home/housing-options-in-retirement/retirement-villages/steps-to-resolve-dispute-retirement/tribunal-hearing )