Report an illegal residential service

Operating an unregistered boarding house or rooming accommodation is illegal. Under the Residential Services (Accreditation) Act 2002 operators must meet certain requirements.

Penalties of up to $143,750 can apply for operators who don't meet the requirements.

If you suspect there is an illegal boarding house or rooming accommodation in your area, report it to us.

Contact us by:

• Email: regulatoryservices@housing.qld.gov.au
• Phone: (07) 3013 2666

We investigate all concerns about illegal residential services.

Before you contact us

• Check the Find registered accommodation website or the public register of registered residential services in Queensland.
  • This will tell you:
    • if the accommodation is registered
    • the maximum number of residents allowed to occupy the premises.
• Read about what is and isn’t a residential service. Some accommodation services are not considered residential services.

More information

• Accreditation requirements for residential services
• Complaints about registered residential services
• Choosing a residential service