Tenancy database
A tenancy database is a list where landlords or agents record personal information about tenants who have had problems with their previous tenancies.
The Residential Tenancies Authority (RTA) provides information on the reasons why a tenant can be listed on a tenancy database.
The database may help landlords and agents decide if prospective tenants will be approved to rent a property or not.
Am I listed on a tenancy database?
These websites tell you how to find out whether you're listed on a tenancy database:
You can contact these database companies to request information about whether you're listed and why. Be aware that calls to database phone lines may be charged by the minute.
What can I do about a listing?
Only tenants named on the tenancy agreement can be listed on a tenancy database.
You can challenge current or proposed listings in these ways:
- Talk to the listing person (landlord or agent) and try to reach an agreement. Keep a copy of all correspondence for future reference.
- Lodge a dispute resolution request using RTA Web Services or complete a Dispute resolution request (Form 16). The Dispute Resolution Service can help you try to negotiate an agreement about the listing.
- Apply to the Queensland Civil and Administrative Tribunal (QCAT) to make the landlord, agent or tenancy database operator not list or change the listing as appropriate.
You will need to initiate a dispute about a listing on the grounds that it doesn't meet the approved criteria within 6 months of becoming aware of the listing.
More information
- Tenancy databases (RTA)
- Disputes (RTA)
- Queensland Statewide Tenant Advice and Referral Service (QSTARS)