Tenancy database
A tenancy database is a list where landlords or agents record personal information about tenants who have had problems with their previous tenancies.
The Residential Tenancies Authority (RTA) provides information on the reasons why a tenant can be listed on a tenancy database.
The database may help landlords and agents decide if prospective tenants will be approved to rent a property or not.
Am I listed on a tenancy database?
Each of the tenancy database websites below tell you how to find if you are listed.
You can contact these database companies to request information about whether you are listed and why. Beware that calls to database phone lines may be charged by the minute.
Removing your name
Only tenants named on the tenancy agreement can be listed on a tenancy database. Tenants can challenge current or proposed listings by:
- contacting the landlord or agent who made or is requesting the listing and try to reach an agreement about what you need to do to have your name removed or prevent them from listing you on the database. Keep a copy of all correspondence in case of future disputes
- lodging a Dispute resolution request (Form 16) with the Residential Tenancies Authority Dispute Resolution Service to get help with negotiating an agreement about the listing
- applying to the Queensland Civil and Administrative Tribunal (QCAT) to make the landlord, agent or tenancy database operator not to list, remove your listing on the database or change the listing as appropriate.
A dispute about a listing on the grounds it does not meet the approved criteria must be initiated within 6 months of the tenant becoming aware of the listing.
More information
- Residential Tenancies Authority (RTA)
- Queensland Statewide Tenant Advice and Referral Service (QSTARS)