RentConnect provides financial assistance to help you stay in your rental home and help with finding more affordable housing if you need it.
RentConnect Tenancy Assistance can help you:
RentConnect officers will assess your situation and work with you one-on-one to help you overcome financial and non-financial barriers to renting.
A Tenancy Assist payment can help tenants overcome short-term financial problems. It is a one-off payment of up to $1200 to be used for rental arrears, household and other essential bills. You'll need to provide a copy of the bill or rental arrears notice and we will make the payment directly to the supplier.
This may include:
Income eligibility conditions apply.
Tina unexpectedly found herself in financial hardship and behind in her rent.
A Tenancy Assist payment helped her cover the rental arrears, while a 4-week Rental Security Subsidy will help her pay rent while she regains employment.
RentConnect officers can also help you overcome non-financial barriers when finding and applying for a rental.
To be eligible for the financial support part of Tenancy Assistance, you must:
To be eligible for the advisory service part of Tenancy Assistance, you need to:
Income eligibility limits are assessed on the total income for all applicants, not an individual applicant’s income. An applicant is a person who will sign the tenancy agreement.
To be eligible, the combined gross (before-tax) income of all applicants can’t be more than the limits shown in the table below.
Household type | Combined gross weekly income limit (before tax) |
|---|---|
1 adult | $1,325 |
2 adults | $1,987 |
3 adults | $2,649 |
4 adults | $3,312 |
1 adult with 1 dependant | $1,722 |
1 adult with 2 dependants | $2,119 |
1 adult with 3 dependants | $2,517 |
1 adult with 4 dependants | $2,914 |
2 adults with 1 dependant | $2,384 |
2 adults with 2 dependants | $2,782 |
2 adults with 3 dependants | $3,179 |
2 adults with 4 dependants | $3,576 |
If your household type is not identified in the table above, use the information below to calculate your income eligibility:
The total household income limit is then rounded to the nearest dollar.
Combined gross income includes all forms of income received by each applicant, including:
Types of income not included:
RentConnect services are available in all Housing Service Centres:
To make an appointment:
We have some private rental products including Tenancy Assist.
So if a circumstance has come up and they’ve fallen behind in their rent and its only short term, we’re able to assist them financially to help them catch up on their rent, or help them with an outstanding water bill for example or electricity bill that has prevented them from paying their rent; trying to get them back on top to sustain their tenancy.
