In these roles, you will help managers understand what digital technologies can offer. You can gain skills in a hands-on technology environment, as well engaging with other government agencies and private organisations.
The graduate help desk operator is a pivotal role in any organisation. The help desk operator is the first port of call when a staff member is having difficulties using their PC or information system.
The help desk operator needs to have a broad understanding of the information systems that are used in their organisation. They will also need to have a solid understanding of the technology that the organisation is utilising to run the information systems. The help desk operator needs to have very high-level communication skills so that they can determine the user's issue. The help desk operator then diagnoses the problem and identifies whether it is something that can be resolved at point of call or whether the incident needs to be referred to a specialist area within the information technology department for further analysis and then resolution.
The help desk operator is the face of the information technology department; therefore, they need to project a positive, client-focused image whilst resolving incidents in a timely and efficient manner.
Responsibilities
Responsibilities in a help desk operator role may include:
monitoring and responding quickly to incoming requests relate to IT issues
maintaining computer systems and act as support if any system goes down
responsibility for PCs, printers, servers and related equipment (monitor, keyboard, mouse, hard drive, etc.)
maintaining user PCs, including upgrades and configuration as needed
assisting with onboarding of new users
keeping inventory of all equipment, software, and license users
installing, configuring, and upgrading PC software.
Ideal candidates
Ideal candidates for a help desk operator role will have:
the ability to use own initiative and operate under minimum supervision for internal effectiveness
a positive approach to additional tasks on an as-needed basis is a plus
experience in the installation, maintenance and support of IT equipment, including desktop computers, laptops, tablets, phones, scanners and printers
expertise supporting a Windows desktop environment, particularly Windows operating systems, Microsoft Office, Adobe products and various web browsers
well-developed interpersonal skills and proven ability to work alone and as part of a team with minimal supervision
strong customer service focus and commitment.
Technical skills and qualifications
Technical skills:
General awareness of computer systems, PC repair, and network management.
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Ability to deploy, configure, and support operating systems on desktop and mobile.
Understanding and appreciation for information security within systems and user devices.
Strong drive to provide excellent customer service and experience, with an awareness of prioritisation of tasks, stakeholders, budget, and time.
Your degree may be in information technology, computer and software systems, information systems, database management, systems administration or project management.
Software developer graduates assist to interpret business, system and service requirements into technical specifications, and then create, test and implement computer and software programs. They may also be responsible for website, intranet and application security development. These graduates are creative problem solvers who convert ideas into working applications that help the Queensland Government deliver better services to the community.
Responsibilities
Responsibilities in a software developer role may include:
translating business requirements into detailed technical and programming specifications
designing, deploying, testing and supporting software, website and database systems
undertaking programming for the development, maintenance and enhancement of IT systems
identifying and resolving integrity issues within software and database systems
providing advice and guidance on the design and capability of software.
Ideal candidate
Ideal candidates for a software developer role will:
be able to produce detailed and accurate work
be creative, multi-task and work to time frames
possess effective communication and problem-solving skills and be able to work as part of a team.
Technical skills and qualifications
Knowledge of:
relational database technologies (e.g. Oracle, SQL) and web services (e.g. XML)
procedural programming languages (e.g. C) and object-oriented programming languages (e.g. VB, .Net, C#, C++, Java)
testing tools and techniques, and development tools (e.g. version control software)
software development methodologies and life cycles.
Your degree may be in information technology, software engineering or computer systems.
A technology (ICT) generalist graduate is a broad role, proficient in many facets of information technology without any specific speciality. In this role, you will help government business areas understand what digital technologies can offer. A technology (ICT) generalist graduate can fulfil many roles and should possess general business knowledge and good soft skills.
Responsibilities
Responsibilities in a technology (ICT) generalist role may include:
contributing to a wide variety of support roles such as service desk, software and desktop support
connecting the needs of the agency with technology opportunities
providing research, analysis and provide advice on trends to inform decisions
translating technical information into plain English for business needs
contributing to writing briefs, submissions, reports, presentations and correspondence
working with people to create change and help the technology challenged.
Ideal candidates
Ideal candidates for a technology (ICT) generalist role will have:
an interest in existing technology and emerging technology
good people and organisational skills
the ability to work and contribute in a team environment
a high level of interpersonal, communication and liaison skills
the ability to self-manage conflicting priorities and workloads
the ability to produce detailed and accurate work including high level writing skills.
Technical skills and qualifications
Understanding of:
government writing styles
technology in a business context
customer support
service desk support.
Your degree may be in information technology, computer and software systems, information systems, database management, systems administration and project management.
A network support graduate assists to design and manage the infrastructure required by Queensland Government for network connectivity. They provide specialist technical expertise in the installation, management and support of network equipment such as routers and switches, as well as the underlying infrastructure such as data lines and cabling. This role helps ensure agency networks are managed to agreed levels of service, data integrity and reliability by monitoring network performance and traffic.
This role helps ensure agency networks are managed to agreed levels of service, data integrity and reliability by monitoring network performance and traffic.
Responsibilities
Responsibilities in a network support role may include:
providing day-to-day network administration including resolving problems and monitoring availability
assisting to undertake proactive network capacity management including planning and performance monitoring
providing network device backup and recovery
assisting in technical projects including hardware and software installations, network configuration, maintenance and upgrades
using network management software and tools to collect performance statistics.
Ideal candidates
Ideal candidates for a network support role will have:
strong problem-solving skills, with the ability to analyse requirements and offer solutions
good interpersonal and written communication skills.
Technical skills and qualifications
Technical skills:
Local area networks (LAN) and wide area networks (WAN).
Network protocols (e.g. TCP/IP, MPLS).
Network hardware operation (e.g. Cisco and 3Com routers and switches).
Your degree may be in information technology, computer science or data communications, or networking.
The cloud integration officergraduate assists to support the integration of cloud services (applications and infrastructure) with the department’s enterprise systems to support new cloud deployments and migration of existing services. The role follows global trends in hybrid ICT environments and researches cloud integration models, best practices and innovative solutions.
Responsibilities
Responsibilities in a cloud integration officer role may include:
assisting in the planning and management of cloud application and infrastructure services into existing IT systems and cloud service to cloud service integration
assisting to design logical models for components, integration flows and interfaces, that contribute to the development of cloud system architectures
following project plans, design documents
understanding business assurance and information security requirements
contributing solutions to system integration issues.
Ideal candidates
Ideal candidates for a cloud integration officer role will have:
the ability to analyse business requirements and offer solutions
good research skills with the ability to capture research in succinct reports
good interpersonal and written communication skills including the ability to liaise with clients.
application and systems integration, interfaces, standards and middleware
cloud computing platforms.
Your degree may be in information technology, computer science or engineering.
Enterprise officer graduates take a holistic view of an organisation—in the Queensland Government that may be a single department or across the whole of government.
A graduate enterprise officer undertakes analysis and builds enterprise-wide approaches. They focus on organisational alignment and synergies, linking what needs to be done with how it is done. They focus on processes, supporting information and technologies and who does what.
Responsibilities
Responsibilities in an enterprise officer role may include:
using your modelling skills to understand complex organisational issues
gathering and analysing information and recommend future direction
assisting to identify opportunities for rationalisation, sharing and reuse
being involved in enterprise-wide impact analysis of proposed changes
ensuring the alignment of IT strategy and planning with agency business goals
developing policies and guidelines that direct the use of IT in government.
Ideal candidates
Ideal candidates for an enterprise officer role will have:
conceptualisation skills and think strategically
high level modelling skills
good interpersonal and communication skills
an objective approach to problem solving with attention to detail.
Technical skills and qualifications
Knowledge of:
broad range of modelling skills including business process modelling
systems analysis and design
hardware and software development and configuration.
Your degree may be in information technology or business.
