Door-to-door repairs in natural disasters

Some travelling traders can try to take advantage of people in natural disasters.

If your home is damaged in a natural disaster, beware of traders claiming to be legitimate who call or arrive at your door offering to do urgent repairs for you.

To protect yourself, learn about your consumer rights when dealing with door-to-door salespeople, telemarketers (telephone sales people) and travelling traders.

Always check you're using a licensed repairer.

Getting help from the SES

The State Emergency Service (SES) may be able to do temporary emergency repairs after a natural disaster.

Phone the SES on 132 500.

Cooling-off periods during natural disasters

A contractual cooling-off period doesn't apply to door-to-door emergency repairs after a declared natural disaster.