Help for real estate agents affected by natural disasters
If you’re a real estate agent impacted by a natural disaster we can replace:
- your licence or registration
- trust account records
- other official documents.
We can also help with any of your compliance or licensing concerns.
Replacing your licence or registration
If your licence, registration or other records were destroyed or misplaced during a natural disaster, for a free replacement contact the Industry Licensing Unit by emailing ilu@justice.qld.gov.au.
Renewing your licence or registration
If your individual salesperson certificate or agent’s licence is due for renewal you can renew it online.
If your organisation’s licence is due for renewal contact the Industry Licensing Unit by phoning 13 QGOV (13 74 68) to discuss options, including extensions based on your circumstances.
Extensions for trust account reports
If crucial trust account records were lost due to a natural disaster, contact your auditor as soon as possible.
You or your auditor can request an extension for lodging your audit report by emailing Financial.OFT@justice.qld.gov.au.
Trading from another premises
If your premises was so badly damaged that you can no longer use it to conduct your business, you can trade from other premises.
We don’t need to approve your trading premises, but you must tell us your new address within 14 days.
You can do this by:
- phoning 13 QGOV (13 74 68)
- emailing ilu@justice.qld.gov.au.
Other compliance and licensing concerns
For any other compliance or licensing concerns resulting from a natural disaster contact us.
You can also contact the:
- Industry Licensing Unit for licensing enquiries
- Financial Investigations Unit for trust account enquiries.
More information
- Find out about document replacement for industry licensees and non-profits.
- Read more about renewing a property licence including trust accounts.