Renew or restore your property licence or registration

It's illegal to work without a valid property licence or registration. You must renew your property licence or registration before it expires.

If it has already expired, you have 3 months from the expiry date to restore it.

Once you lodge your application you can continue to work until a decision is made, provided you lodged the application within 3 months of your licence or registration expiring. After that, you'll have to apply for a new licence and you won't be able to work until we approve it.

If you're unsure when your licence expires:

• check the expiry date using the free online register
• or
• contact us for the expiry date.

Notice of renewal or restoration

We'll send you a renewal notice 4 to 6 weeks before the expiry date. If you don't receive it, contact us.

If your licence or registration has already expired we'll send you a reminder to restore it.

How to apply

You can apply for a 1-year or 3-year licence.

You can lodge your application:

• using the online portal—select 'Fair Trading Individual Renewal Application' (you'll need your licence number)
• in person at an OFT contact centre
• by post to
  • Industry Licensing Unit
  • Office of Fair Trading
  • GPO Box 3111
  • BRISBANE  QLD  4001

You'll need to:

• give us the names and addresses of any business associates
• pay the relevant fees, including a criminal history check fee.

If you apply to restore an expired licence the restoration fee includes a late fee.

Note: You can't renew a corporate licence online. You can only renew it in person or by post.

We can't accept any applications over the phone or by email as debit and credit card payments aren't secure using these methods. If we get an email including these details, we'll have to immediately delete it and your application and payment won't be processed.

Read more about completing an online application.

Attach your trust account audit report

You must attach a signed audit report showing how you managed all of the trust accounts you operated while licensed. This report should be prepared by a qualified auditor.

You can attach your audit report when submitting your renewal by post or in person. Otherwise, you can lodge your trust account report separately:

• using the OFT online portal—select 'Fair Trading Trust Account Audit Report Lodgement'
• by email to OFT.Financial@justice.qld.gov.au.

Even if you didn't manage trust accounts you must make a statutory declaration—a legally binding statement—to explain that. It must say you didn't operate a trust account or receive any funds on behalf of another person. The exact wording you should use can be found on the renewal form.

You don't need to report if you're:

• a registered salesperson
• restoring your licence and were a licensed employee for the whole audit period.

Read more about trust account audits for the property industry.

Processing time

The processing time is 4 to 6 weeks. It can take longer if your application isn't complete because of missing information or unpaid fees.

We'll contact you if you've submitted an incomplete application. If you don't lodge the outstanding information we might withdraw your application and you'll need to reapply.