Fair Trading online services

Use the Liquor, Gaming and Fair Trading (LGFT) online portal to access the Office of Fair Trading's (OFT) online services.

Find the following online services on the portal:

• some new individual occupational licence applications
• some individual occupational licence renewal applications
• consumer complaint form
• trust account audit report lodgement
• application for associations and non-profits
• change of particulars for associations and non-profits
• annual return for associations and non-profits
• notification of charity ACNC registration
• OFT request form
• make a payment
• respond to an infringement notice.

Using the online portal

Download the latest version of common browsers to use the online portal. Make sure pop-ups are enabled before you start. The online portal is also accessible on your mobile phone or tablet. If you're having problems, try a different device or browser.

Access the online portal

Using pre-filled forms

The more information you share with us, the better your experience using the online portal will be.

To access pre-filled forms, either select 'Log in' or select the form you want to use from the tiles on the online portal homepage.

For renewals, you need to enter your OFT-issued licence, certificate or organisation number. Then select 'Continue'.

You need a QLD digital ID to log in. This gives you access to many services offered online by the Queensland Government. A QLD digital ID needs either:

• a Queensland Government account (QGov account)

or

• an Australian Government myID.

Identity verification

Next you'll be asked to answer identity (ID) questions to verify and connect your QLD digital ID with our OFT records. Follow the instructions as you complete the online form.

Once this is done:

• your forms will be pre-filled with your details
• you won't need to submit any further identity documents unless something changes
• you'll receive online status updates for licence renewal applications.

Using forms that aren't pre-filled

If you don't want to use a QLD digital ID (a QGov  or myID account) to submit a form online, you can submit a 'public form' instead. You can still complete some forms online, but your details won't be pre-filled.

Select the form you want to use from the tiles on the online portal homepage, then select the 'Public form' button.

Identity verification

New applicants not using a QLD digital ID need to provide certified ID documents by post or in person at an OFT counter to submit a form. The type of ID will vary depending on your application.

All documents must be certified by a Justice of the Peace or Commissioner for Declarations, barrister or solicitor, or Notary Public.

Most new licence applicants must provide 1 form of certified ID in their current name from the following list:

• passport (current or expired within the past 2 years, but not cancelled)
• birth certificate/extract
• Australian driver licence
• Australian citizenship certificate.

Security providers and tattoo licence applicants must provide 100 points of ID from the following primary and secondary documents (you must include at least 1 primary document).

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Primary documents—50 points each—you must submit one of these

• passport
• birth certificate/extract
• immiCard
• Australian driver licence
• photo ID card / adult proof of age card

Secondary documents—40 points each

• Australian citizenship certificate
• public service employee ID card
• healthcare card
• tertiary education student ID card
• mortgage documents

Secondary documents—25 points each

• letter from employer—must be within past 2 years
• rating authority notice, e.g. land rates or council rates
• electricity, gas or phone bill*
• ATM card, credit card, bank statement*
• marriage certificate
• Medicare card

*You can't provide more than 1 document from the same financial institution or utility.

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Evidence of training

You must upload training certificates with your application, unless you've held:

• an equivalent real estate or motor sales registration certificate in Queensland in the last 2 years
• a security provider licence in the past 12 months and you're reapplying for the same class of licence (you can get the licence without further training if your training hasn't expired).

View the training requirements for your specific licence or registration:

• real estate salesperson
• motor salesperson
• unarmed security officer
• crowd controller
• private investigator
• bodyguard
• cash transit officer
• dog patrol security officer
• tattoo operator
• tattooist.

If your licence or registration isn't listed, there aren't any training requirements for it.

Passport quality photo

Security and tattoo licence and subagent certification applicants must upload a passport quality photo with their application. The photo must be passport quality. It doesn't need to be certified.

Associate’s identity documents

Security and tattoo licence applicants must upload certified identity documents for all associates and relevant people. If an associate isn't licensed, you must supply their full details.

Proof of eligibility to work

Tattoo licence applicants who aren't Australian or New Zealand citizens must upload a copy of their international passport. We require it to prove your eligibility to work (not your identity), so it can be an uncertified copy.