Certificate of training—mediation
New accreditation standards released
The Australian mediator and dispute resolution accreditation standards (AMDRAS) have replaced the National mediator accreditation system. We (Dispute Resolution Branch) are an approved recognised training provider under AMDRAS and have revised our courses to reflect the new standards and requirements.
This is an interactive 6-day hybrid in-person and online course. It will give you the knowledge and skills to develop as a mediator and provide useful conflict resolution skills for other situations.
You are suitable for this course if you:
- have a general interest in conflict resolution
- wish to take the first step in gaining national accreditation as a mediator.
After completing the course, you will:
- be awarded a Certificate of training , which is nationally recognised under the Australian mediator and dispute resolution accreditation standards (AMDRAS)
- learn about next steps, if you wish to become an accredited mediator.
This course is a prerequisite to the Certificate of assessment—mediation course, which is the second step to becoming nationally accredited. You must enrol in the Certificate of assessment—mediation course within 12 months of completing this course.
Course structure
Please note, we will hold the 9–16 July 2025 course in-person only. All sessions following this will be in-person and online.
This course is delivered in a hybrid structure consisting of:
- an online module—8 hours (equivalent to 1 day)
- in-person training sessions—38 hours (equivalent to 5 days)
It also follows AMDRAS requirements that:
- it takes a minimum of 45 hours to complete
- the course content covers professional knowledge, skills and ethical principles that accredited mediators are expected to use.
Topics
- Principles/philosophy of mediation
- Understanding conflict
- Facilitative model of mediation
- Intake process
- Communication skills
- Cultural considerations, inclusivity, accessibility, and diversity
- Managing difficult behaviours and responses
- Trauma informed practice and bias
- Importance of continuing professional development
- Negotiation skills
Cost
- $2,589.00
- $1,906.00 concession
- $494.90 for optional assessment
The concession price is available to:
- full time students
- pension card holders
- Jack Cranstoun scholarship applicants.
Concession prices only apply for mediation courses of 3 days or more.
Upcoming dates
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Brisbane4-8 August 2025
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Brisbane15–19 September 2025
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Brisbane20–24 October 2025
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Brisbane24–28 November 2025
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Brisbane29–30 January & 2–4 February 2026
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Brisbane16–20 March 2026
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Brisbane27 April–1 May 2026
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Brisbane1–5 June 2026