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The Queensland Government is in a caretaker period until after the state election. Minimal updates will be made to this site until after the election results are declared.

Advice for consumers with disability

Your consumer rights

You have consumer rights, regardless of whether you pay for a good or service yourself, with NDIS money, or through a disability support service.

Door-to-door and telephone selling

When a salesperson comes to your door or calls you on the telephone trying to sell you something, you have extra consumer rights.

The National Disability Insurance Scheme

If you participate in the NDIS and you have a problem with a disability related product or service you have paid for, you can use your consumer rights to get the problem fixed.

How we can help you

Information on how the Office of Fair Trading can help consumers with disabilities.