Volunteer management for clubs
These resources, tools and templates can help clubs improve their volunteer management strategies.
Volunteer protection
- Does your organisation have a child protection policy?
- Do all volunteers, coaches and officials hold blue cards?
- Does your organisation encourage or provide training for coaches, volunteers and officials in the area of behaviour management.
Volunteer protection is an integral part of the management and running of clubs and associations. Volunteer protection includes the child protection, risk management and behaviour management. Organisations and individuals providing regulated child-related services are responsible for fostering safe service environments for children.
Blue cards and child protection
All volunteers in Queensland must obtain a Blue Card before coming into contact with children.
Volunteers, coaches and officials are aware of all aspects of Risk management strategies for child protection. In addition, managing the behaviour of players, coaches, officials and spectators can be one of the most challenging aspects of the role of volunteers and staff.
- Guidelines for working with children, Play by the Rules
Insurance
- Volunteer Risk Management and Insurance, Volunteering Queensland
- Responsible Service of Alcohol, Office of Liquor and Gaming Regulation
- AON Insurance advice for Volunteers and organisations, Volunteering Australia
- Safety and Risk Management principles and procedures for Officials, Australian Sports Commission
Behaviour management
- Managing bad behaviour, Play by the Rules provides access to free resources and online training opportunities.
- Managing sports rage, Sport and Recreation New Zealand
- Good Sports is an Australian Drug Foundation initiative that helps community sporting clubs manage alcohol responsibly and reduce alcohol problems such as binge drinking and underage drinking.
- Managing discrimination, Queensland Human Rights Commission
- Behaviour management free online training, Play by the Rules.
Recruiting, retaining and recognising volunteers
Does your organisation have a current volunteer management plan or recruitment and retention strategies?
Does your organisation actively reward its volunteers?
Volunteers make a significant contribution to the sport and recreation industry in Queensland. The recruitment, retention and recognition of volunteers are vital for the survival of most clubs and organisations.
Volunteer management
- Volunteer Market Segmentation, Australian Sports Commission - this video uncovers the different needs and barriers that influence people's decisions and behaviours about participation in club-based sports
- Tips for Recognising, Retaining and Rewarding Volunteers, Buddle
- A Club's Guide to Volunteer Management (PDF, 1.43MB) Sport and Recreation Western Australia
- People Management, Australian Institute of Community Practice and Governance
- Volunteer Management Plan Overview (DOC, 64KB) provides example strategies or actions to complete a Volunteer Management Plan.
- Volunteer Management Plan template (DOC, 39KB) offers six areas to consider in the management of volunteers. Overall the volunteer management plan will assist clubs in achieving an effective structure and management practices.
- Is your organisation volunteer-friendly?
- Valuing Volunteers in Sport and Recreation Recognition Kit to help recognise the significant contribution volunteers make to sport and recreation in the community.
- Recognising Volunteers, Sport and Recreation Western Australia
Volunteer recruitment and retention
- Finding and Keeping Volunteers, Sport and Recreation New Zealand
- Retaining Volunteers, Australian Sports Commission
Volunteer recognition
- Valuing Volunteers in Sport and Recreation Recognition Kit to help recognise the significant contribution volunteers make to sport and recreation in the community.
- Recognising Volunteers, Sport and Recreation Western Australia
Training and developing volunteers
Does your organisation actively encourage and provide opportunities for the education, training and development of its coaches and officials?
Volunteers are at the heart of your club's business. In addition to applying the principles of attracting and retaining these positions, there are specific training and development opportunities that will help improve the quality of volunteering at your club and provide professional development pathways that will improve the overall experience for volunteers.
Coach development
- Coach Accreditation, Australian Sports Commission
Official development
- Recreation Training Opportunities, Queensland Fitness, Sport, Recreation Skills Alliance
- Official Accreditation, Australian Sports Commission
- Officiating Site, Australian Sports Commission
Administrator development
- Clubhouse Booklets, Sport and Recreation Western Australia
Training and development
- Online discrimination and child protection training and development, Play by the Rules
- Registered Training Providers, National Training Information Service
- Discrimination training and education, Queensland Human Rights Commission