Message us
You can message us using your browser or mobile device.
We're open Monday to Friday 8am to 4.30pm (excluding public holidays).
Error message: 'Your request could not be processed'
Solution: This error message may be due to:
Do not continue to use a link or bookmark direct to the transaction as this may have expired.
You may try to:
Error message: 'Record is being updated by another user'
Solution: This error message may be due to:
Please log out of any active online sessions and exit your browser. Restart the browser and delete your browser history, ensuring that temporary internet files and cookies are selected, before re-attempting the action.
Error message: 'Infringement notice cannot be paid'
Solution: This error message may be due to:
Handwritten fines need processing by both the issuing authority and Department of Transport and Main Roads and normally takes 7 to 21 days from issue to be placed on the system (please check back online later to see if your fine is on the system). If it takes longer than 21 days for your fine to be entered into our system, please pay the fine another way, either in person or by post.
If the fine is overdue see paying overdue fines for the payment options and the additional fees that may apply to you.
A handwritten fine that has been issued in the name of an organisation cannot be paid online—this type of fine can only be paid in person or by post.
For all fine enquiries please contact the Queensland Revenue Office.
Error message: 'Payment Request Status is not UNPAID'
Solution: This error message may be due to:
Check if your transaction was successful by:
You can message us using your browser or mobile device.
We're open Monday to Friday 8am to 4.30pm (excluding public holidays).