Message us
You can message us using your browser or mobile device.
We're open Monday to Friday 8am to 4.30pm (excluding public holidays).
If you are unable to view your receipt you may need to update your Adobe Reader software as our receipts are produced in a PDF format.
To update your Adobe Reader software:
If you can view the document but it still does not print properly, then this may be due to your printer settings.
If you have problems printing a document in the document history, it may be the pop-up blocker settings on your browser. To open the document please allow access when asked on the pop up blocker message.
If you have clicked on a link to view an image such as an infringement notice and the image does not display, it may be due to:
Do NOT continue to click on the link.
If an image doesn’t display, try:
The number on the receipt should be identical to the number on the infringement notice with the exception of the last digit, also known as the check digit. The check digit is used for internal processing but is not technically a part of the recorded infringement number. The receipt is still valid proof of your payment.
You can email yourself a copy from within the online service.
Through the View My History online service, you can access all of your online receipts and documents. You will be required to verify your details at a log in screen, due to privacy restrictions.
Find out how to confirm your identity for online services.
You can also see past receipts by logging into your My TMR Account.
These receipts contain confidential personal information, so you will need to confirm your identity by using an online access code or answering identity questions to view a licence renewal or change of address receipt.
For more information on how to apply for an online access code or how to answer the identity questions, see our how to confirm your identity for online services.
You can message us using your browser or mobile device.
We're open Monday to Friday 8am to 4.30pm (excluding public holidays).
You can call us on 13 23 80 Monday to Friday 8am to 4.30pm (excluding public holidays).