Personalised transport complaints
Complaint about illegal behaviour
If your complaint relates to a crime such as assault, harassment, theft, dangerous driving or drink driving, contact the Queensland Police Service immediately or as soon as practical after the incident.
Complaint about overcharging, job refusal
If you think a taxi driver overcharged you, refused your trip or didn’t start the taximeter, contact the service provider (the taxi company), so they can resolve the complaint with you.
If you only lodge a complaint with us, it will help us take action against the driver, but it will not fix the issue for you.
To lodge a complaint with us, use the complaint form or call 13 12 30.
Provide details such as the taxi company, driver details, vehicle number plate, time of day, pick-up location, and destination.
Service delivery complaints
Complaints about service delivery include:
- the condition of the vehicle
- driver courtesy
- the time you waited.
What to do:
Contact the service provider (the taxi, limousine or ride-booking company), so they can resolve the complaint with you.
Transport legislation complaints
Complaints about transport legislation include:
- unauthorised drivers
- unsafe vehicles
- taxi driver refusing service
- failure to provide a receipt or fare estimate
- failure to take an assistance animal
- wheelchair accessible service provision.
What to do:
Lodge a complaint with us, use the complaint form or call 13 12 30.
Provide details such as the company, driver details, vehicle number plate, time of day, pick-up location, and destination.
What to do if your complaint isn’t fixed
If contacting your service provider doesn't resolve the issue, you can take your complaint to the Office of Fair Trading. They offer a conciliation service for general consumer complaints .
For discrimination complaints, contact the Queensland or Australian Human Rights Commission.