Personalised transport complaints

Service delivery complaints

Complaints about service delivery include:

  • the condition of the vehicle
  • driver courtesy
  • the time you waited.

What to do:

Contact the service provider (the taxi, limousine or ride-booking company), so they can resolve the complaint with you.

Transport legislation complaints

Complaints about transport legislation include:

  • unauthorised drivers
  • unsafe vehicles
  • taxi driver refusing service
  • failure to provide a receipt or fare estimate
  • failure to take an assistance animal
  • wheelchair accessible service provision.

What to do:

Lodge a complaint with us, use the complaint form or call 13 12 30.

Provide details such as the company, driver details, vehicle number plate, time of day, pick-up location, and destination.

What to do if your complaint isn’t fixed

If contacting your service provider doesn't resolve the issue, you can take your complaint to the Office of Fair Trading. They offer a conciliation service for general consumer complaints .

For discrimination complaints, contact the Queensland or Australian Human Rights Commission.