Legal requirements for the debt collector industry
Appointment to act as a debt collector or process server
You must be legally appointed as a debt collector or process server. Find out the rules about the process, fees and commissions.
Work as a debt collector (field agent or subagent)
You must always have the right licence and display it for people to see. Find out the rules about your licence and how they are changing.
Work as a process server (field agent or subagent)
A process server is a type of field agent that works to serve official documents (such as a summons). Find out the rules and how to follow them.
Work as a collection agent
Collection agents are not automatically authorised because they don't need a licence to operate. Find out the rules and how to follow them.
Inspections of debt collectors and process servers
Our inspectors may do random checks, investigate reports or take enforcement action. Find out how inspections work and what our inspectors can do.