Debt collecting and process serving breaches and penalties

Unlicensed work

Unlicensed debt collecting, repossession and process serving work are against the law.

Offence Maximum penalty

Working unlicensed

$30,960 or 2 years imprisonment

Employing an unlicensed or unregistered person

$30,960

Selling, hiring out or lending a licence or registration

$30,960 or 2 years imprisonment

Buying, borrowing or hiring a licence or registration

$30,960 or 2 years imprisonment

Not having an individual licensee in charge of regulated business (corporate licensees)

$154,800

Dealing with licences

Serious offences

We will cancel your licence if you’re convicted of a serious offence. You will have 14 days to return your licence to us.

The maximum fine for failing to do so is $15,480.

Change of details

You must advise us in writing within 14 days about any changes to:

  • personal details
  • circumstances relating to your licence.

The maximum fine for failing to do so is $15,480.

You must also advise us within 14 days if you have:

  • changed principal place of business
  • opened or closed a place of business.

The maximum fine for failing to do so is $30,960.

Showing a licence on request

Offence Maximum penalty

Not showing an inspector your licence, or a copy of any staff member’s licence or registration, on their request

$30,960

Not showing a client, debtor or other party (except an inspector) your licence, or a copy of any other staff member's licence or registration, on their request

$30,960

Substitute licensee

You must follow the rules when appointing a substitute licensee. If you do not, you risk being fined.

Offence Maximum penalty

Not having the consent and evidence of appointment at the office

$15,480

Not lodging extension of appointment substitute licence for more than 30 days

$30,960

Acting as licensee while a substitute is appointed

$30,960

Person in charge

Offence Maximum penalty

Not having a licensee in charge of place of business

$30,960

Employing an executive officer of the corporation to act as a subagent

$154,800

Documentation

You must make sure that you complete all of your documents correctly. For example, you must:

  • be appointed in writing to act as an agent
  • give a copy of the appointment to the client.

If you do not, you risk a maximum fine of $30,960.00.

Trust account offences

It is in an offence to steal or misuse trust monies. You risk a fine and imprisonment if you break the law.

Offence Maximum penalty

Wrongful conversion and false accounts

$154,800
or 5 years imprisonment

Unauthorised use of trust account

$30,960
or 2 years imprisonment

Trust monies are not banked immediately (to trust account)

$30,960
or 2 years imprisonment

Trust monies are not banked to a trust account

$30,960
or 1 year imprisonment

Licensee does not account to client

$30,960
or 2 years imprisonment

Audit reports

Offence Maximum penalty

Licensee doesn’t appoint an auditor

$30,960
or 1 year imprisonment

Licensee doesn’t lodge audit report within time limit

$30,960
or 2 years imprisonment

Licensee doesn’t lodge audit on ceasing to be licensee or within 2 months of carrying on business

$30,960
or 2 years imprisonment

Auditors

Offence Maximum penalty

Auditor does not file advice of irregularities to Chief Executive

$30,960
or 1 year imprisonment

Auditor fails to notify Chief Executive when denied access to other records

$30,960
or 1 year imprisonment

Auditor fails to supply report to licensee

$30,960
or 1 year imprisonment

Inspector's powers

Inspectors have the legal authority to make sure that you don’t break the law. You must follow their lawful directions, or you risk a fine.

Offence Maximum penalty

Obstructing an inspector or failing to produce documents or provide information to an inspector

$30,960 or 1 year imprisonment

Failing to give name and address to an inspector

$7,740

Enforceable undertaking

An enforceable undertaking is:

  • a written promise by a business not to keep breaking the law
  • an alternative to court action.

Find out more about enforceable undertakings