Evidence of identity

Australian Defence Force members and their immediate family

If you are in Queensland on full-time permanent service with the Australian Defence Force (ADF) or the Defence Force Reserve and can’t provide evidence of your Queensland residential address from the acceptable documents list, you can provide a statement or confirmation from Defence Housing Australia. This can be a paper or electronic statement on Defence Housing Australia letterhead that includes your:

• full name
• Queensland residential address
• entitlement to accommodation, which is paid out of the defence force member’s salary.

You must also show a current Australian Defence Force photo identification card.

Immediate family members with a current civilian ADF identity card can also use this option. An immediate family member is someone who:

• lives with an ADF member
  AND
• and is entitled to be transferred with the defence force member, at the expense of the ADF.

Deployed Defence Force members

If you are deployed and need someone to attend a transport and motoring service centre on your behalf, both you and your authorised representative must complete the Authority to represent Registered Operator Vehicle Registration Regulation (F5225) form.

Your authorised representative will need to present a Category A OR Category B document as evidence of identity for themselves.

They will need to provide any of the following as evidence of identity for you (original documents only):

• a Queensland driver licence, current or expired less than 2 years
• Qld Digital Licence PDF valid at any time within the last 2 years
• 1 Category A document + 2 Category B documents or
• 2 Category A documents + 1 Category B document.

Find out more about:

• licensing for ADF members and family members
• registration for ADF members and family members.

Evidence of identity for customers under 18

If you’re under 18 and don’t have identification that was issued by us (like a Queensland driver licence, marine licence or photo identification card), you may have access to fewer documents to use for evidence of identity. We've gathered examples of evidence that under 18s are most likely to have—refer to the evidence of identity and evidence of residency for the full lists.

Any documents you use for evidence of identity must be original – we can’t accept copies, scanned documents or certified copies.

You must present:

• 1 Category A document and 2 Category B documents
  OR
• 2 Category A documents and 1 Category B document.

If your documents don’t include your Queensland residential address, you must also show proof that you live in Queensland.

If you have changed your name, or the details of your name are different on your identification documents (for example, if you have a different last name on some documents due to divorce), you must show evidence of your name change.

Category A documents for customers under 18

Category A documents show evidence of your legal name and date of birth.

Birth certificates

We will accept an Australian birth certificate as evidence of your legal name and date of birth.

You must provide a full birth certificate (not an extract or a commemorative birth certificate).

You can apply for a replacement Queensland birth certificate if you don’t have one, or apply for one from your home state if you weren't born in Queensland.

Passports

If you don’t have an Australian birth certificate, we will accept a passport from Australia or another country.

The passport must be current or expired by less than 2 years.

Immigration documents

We will accept a current Australian citizenship or naturalisation certificate.

We will accept any of the following documents issued by the Department of Immigration and Border Protection or Department of Home Affairs, for up to 5 years after the date of issue:

• Australian Migration Status (AMS) ImmiCard
• Permanent Resident Evidence ImmiCard
• Evidence of Immigration ImmiCard

See the full list of accepted Category A documents.

Category B documents for customers under 18

Category B documents show evidence of your name, in use within the community.

If your document has your initials and last name instead of your full name, we will accept it if it matches the full name shown on your Category A document.

Medicare card

We will accept a current Medicare card that you are listed on.

If you have a digital version of your Medicare card, you can present it by logging into the relevant app and showing the card to us. You can’t use a screenshot or print-out from the app.

You need to present your physical or digital Medicare card to us (in person), even if you provided your Medicare card details to enrol in PrepL.

Student identity document

We will accept a current student identity document (such as a student ID card) if it includes a photo.

If you have a digital version of a student identity document, you can present it by logging into the relevant app and showing us the document. You can’t use a screenshot or print-out from the app.

We will not accept school certificates or statements of enrolment.

Bank card

Some banks allow customers who are under 18 to open an account.

We will accept a current debit, EFTPOS or credit card if your name is embossed or printed on the card.

If your name isn’t on the card or you have a passbook, you will need a supporting letter from your bank that confirms your name and the address linked to that account.

Services Australia BasicsCard

We will accept a current Services Australia BasicsCard as a Category B document.

See the full list of accepted Category B documents.

Evidence of Queensland residential address for customers under 18

If your evidence of identity documents don't show your current home address in Queensland, you will need to prove that you live in Queensland.

We will accept any of the following documents:

• an Australian Tax Office (ATO) assessment/tax file number confirmation notice from the current or previous financial year (block out your tax file number before submitting this document)
• an official letter from Centrelink or the Department of Human Services issued in the last 6 months
• a statement from your employer
• a completed and verified Customer Identity Declaration - First Nations Person form F4168

See the full list of accepted proof of address documents.

Evidence of name change for customers under 18

If you have officially changed your name, or your name is not the same on all of your identification documents, you must show evidence of your name change.

Items you may be able to use include:

• an Australian Change of Name certificate issued by the relevant Registrar of Births, Deaths and Marriages
• an Australian birth certificate (amended with/without notations) issued by the relevant Registrar of Births, Deaths and Marriages

See the full list of accepted name change documents.