Protecting your identity
We have steps in place to help protect your identity if your driver licence or photo identification card details have been compromised.
If you're concerned or suspect your card details have been compromised, you should replace your card. For example, your details have been exposed during a data breach.
If you know your card details have been compromised, for example, someone has stolen your identity, you should:
- replace your card immediately
- lodge an online report with the Queensland Police Service.
Read about how to prevent identity theft and the most recent data breaches by visiting IDCARE, Australia and New Zealand’s national identity and cyber support service.
How replacing your card helps protect your identity
Organisations, such as banks and telcos, need 2 numbers from your card to confirm your identity through the Australian Government Document Verification Service. This means you are asked to provide both:
- your driver licence number (customer reference number)
- card number – shown on your driver licence or another card with us.
When we replace your card, we'll also replace your card number. Your previous card number can't be used to validate your identity through the Document Verification Service.
When to replace your card
You can replace your card and pay the fee at any time. Here are some examples when you should consider replacing your card:
- your details held by an organisation, such as a bank or telco, have been exposed in a data breach
- you suspect your card details have been compromised
- you would like to take extra precautions to protect your details
- your details have been used for fraudulent activity.
How to replace your card
To replace your card, you can either:
When replacing your card, you'll need to pay the card replacement fee. Make sure you keep your receipt as some organisations may reimburse you for the cost of the replacement card/s.