Replacing your licence—online or in person
If your licence has been impacted by a data breach, lost, stolen, damaged or destroyed you can apply for a replacement licence:
- online
- at a transport and motoring customer service centre
- at a participating QGAP office
- at some police stations—in rural or remote areas of Queensland.
Apply online
Applying in person
You will need to:
- bring your evidence of your identity documents
- show an official evidence of change of name document if your name has changed since your last licence was issued
- declare that you are medically fit to drive the class of vehicle. You may need to provide a medical certificate that states that you are medically fit to drive
- pay the licence replacement fee (if a fee applies).
You no longer have to complete a driver licence application form when visiting a Department of Transport and Main Roads Customer Service Centre.
You will still need to complete a driver licence application form (F3000) at police stations and most QGAP offices.
You may need to have your photo taken when you apply to replace your licence.
If you believe your licence is faulty, bring it with you. If it is confirmed to be faulty, your licence will be replaced free of charge.
You should receive your new licence within 21 days of your replacement request. If you have your email address recorded with us, we’ll let you know when your licence has been posted. While you wait for your licence to be delivered, you can download the Queensland Digital Licence app and use it instead of your physical licence. The digital licence app is now available for all Queenslanders.
If a Magistrates Court has granted you a special hardship order or you have been immediately suspended for a drink or drug driving offence and an order has been granted allowing you to drive until the date of a court hearing, you will need to apply for a replacement licence showing the appropriate condition.
Replacing your licence due to a crime or data breach
You don’t have to pay a fee to replace your driver licence if:
- it was stolen
- it was damaged, destroyed or lost because of a crime or misdemeanour committed by someone else
- confidential information on your driver licence has been exposed (for example, in a data breach).
In these cases, to request a free replacement licence you can:
- use the replace driver licence online service
- message us to request a replacement driver licence
- apply for a replacement driver licence in person.
When you apply for a replacement licence, you will need to declare that the information you have provided for the application is true and correct.
The penalty for providing false or misleading information is up to $10,000.
Find out more about free driver licence replacements for victims of crime.