Update your address or personal details on your licence

If you hold a Queensland driver licence, you must tell the Department of Transport and Main Roads within 14 days if you change your name or address.

When you tell us that you have changed your name, address or gender, all products you have with the Department of Transport and Main Roads in your name will be updated, including your:

• driver licence
• marine licence
• industry authority
• photo identification card, adult proof of age (18+) card
• ship registrations
• vehicle registrations.

There is no fee payable to change your name, address or gender.

Address standards

We have a database of valid addresses that is provided by Australia Post. It is based on their delivery address database and is updated every 3 months. Some new addresses may not yet be in the database. If your address isn’t in the database, you won’t be able to update your address online.

If your address doesn’t match any of the addresses in the database, it might be automatically corrected. You should use the address shown on an official bill such as your rates, electricity or phone bill.

Returned mail

It is important you make sure that your address is correctly recorded with the Department of Transport and Main Roads. Update your address details online.

Interstate address

If you are the holder of a Queensland licence you cannot have an interstate residential address but you can have an interstate postal address.

Change of address

How to update your address

When you notify us of your new home address, always write or say your address exactly as it appears on your household bills (e.g. your rates or electricity bill).

Once you have advised us of your change of address, within 21 days you will get a label showing your new address to put on your licence.

To update your address, you must do 1 of the following:

• change your address online
• call the Department of Transport and Main Roads on 13 23 80—you will be asked a series of questions to establish your identity
• visit a transport and motoring customer service centre—bring your licence with you
• write to us.

If you update your address by post, send your letter to:

Department of Transport and Main Roads
PO Box 5232
BRISBANE QLD 4001

Your letter must include your:

• full name
• customer reference number (driver licence number)
• date of birth
• old and new address
• signature.

How to change your address online

You can update your address details online. When you tell us that you have changed address, your residential and postal address will be changed for your:

• driver licence
• vehicle registration
• marine licence
• industry authority
• photo identification card, adult proof-of-age (18+) card
• recreational boat and personal watercraft registration.

Addresses you can't change online

You can only change your personal address. Contact the Department of Transport and Main Roads if:

• you need to change the address of a business or organisation
• your garaging address is different to your residential address
• you change to an address that isn’t a valid address, as provided by Australia Post.

Change of name

To change your name on your licence, you must visit a transport and motoring customer service centre with:

• your application
• evidence of your identity (your identity documents can show your old name)
• evidence of your name change (you must show an original, official document—for example, a marriage certificate)
• hand in your current licence—if you cannot hand in your licence you will need to pay a replacement driver licence fee.

You no longer have to complete a change of customer details form when visiting a Department of Transport and Main Roads Customer Service Centre to apply for a replacement driver licence.

You will still need to complete a change of customer details form (F4214) if applying for a replacement photo identification card or industry licence at police stations and most QGAP offices.

Your replacement licence with your new name will be sent out to you.

Change of gender

Your gender has no bearing on your eligibility to obtain a driver licence and is not relied on to verify your identity. As such, the gender indicator was removed from Queensland driver licences on 1 October 2016.

However, if you wish to change your gender on your licence record, you must visit a transport and motoring customer service centre with:

• evidence of your identity (your identity documents can show your old name)
• evidence of your name change if you have changed your name (you must show an original, official change of name certificate)
  and
• 1 of the following:
  • a valid Australian Government travel document, such as a valid passport, which confirms your recorded sex/gender has been updated
  • an Australian birth certificate or recognised details certificate issued by the Registry of Births, Deaths and Marriages, which confirms your recorded sex/gender has been updated
  • a letter on a doctor’s (including a general practitioner or psychiatrist) or psychologist’s official letterhead stating the following or substantially similar:

You no longer have to complete a change of customer details form when visiting a transport and motoring customer service centre.

You will still need to complete a change of customer details form (F4214) at police stations and most QGAP offices.

If you have changed your name, you will need to hand in your current licence as you will be sent a replacement licence with your new name. A replacement driver licence fee will only apply if you cannot hand in your current licence. There is no time restriction for notifying a change of gender.