Funeral directors

Funeral directors can apply to be an online service provider to submit Queensland death registrations and disposal notices.

If you submit death registrations and disposal notices, you must select both roles when you sign up.

The system is free and easy to use.

Log in or sign up

What you can do online

Approved service providers can:

• submit death registrations to us
• order official death certificate and preferred postal option
• submit burial or cremation notifications (if applicable)
• receive status updates (up to when we accept the record)
• receive fast notification about any issues we have registering a death.

What the system offers

• One system, multiple services—you will be able to access both death registrations and disposals. It’s also the same system to access the Coroners Court of Queensland invoicing system.
• Track the status of a death registration—see when a registration has been accepted by us and processing has started.
• Upload the cause of death medical certificate or other supporting documents with the death registration.
• Streamlined communication—receive notifications from us about any changes required to complete a registration.
• Our compliance team will be able to return a registration to you if we find any errors or missing supporting documents before we accept it.
• Self-service—recall and amend a death registration application before we accept it.
• Postage options—you will be able to select different postage types at the time of a certificate application.
• Print a registration report to confirm the information provided on a death registration.
• Your agency will receive a single monthly invoice for death certificates.
• Easy to sign up—if you don’t have a QGOV account, it’s a quick and easy to sign up.

Learn how to sign-up as a service provider.

Batch upload pilot

We will be piloting the batch upload functionality from the second week of October 2024. A group of software developers and funeral directors will be helping us.

You will see the function available on the portal and in the user guide—please do not try using it (unless a pilot user). We will let you know when the pilot has been successfully completed.

If your agency would like to use the batch upload functionality, your software developer will need to build it into your software. Have your developer email us BDMserviceprovider@justice.qld.gov.au.

Coroners Court of Queensland (CCQ) invoicing system

Government-contracted undertakers (funeral directors) who hold a current standing offer arrangement with the CCQ must submit all invoice claims for conveyancing, burial, and cremation services through the online system.

This system is free and easy to use.

What you can do online

Approved government-contracted undertakers can:

• submit claims for conveyancing, burials and cremations with pre-filled fields and drop-down selections
• use the calculated fields (including a map feature) to simplify conveyancing mileage claims and check invoice totals
• view and amend invoice claims
• access a fully searchable invoice claim history
• receive status updates by email and on the service provider summary page.

How to become an online service provider

To sign up as an online service provider, you need a QGov account.

Learn more by reading the step-by-step guide.

Sign up for QGOV account holders

To apply for access to the system, you need to:

1. Read the roles and responsibilities agreement.
2. Log in with your QGov account.
3. Complete your online service provider details.
4. Wait for us to confirm your access to the system.

Create a QGOV account and sign up

To create a QGov account and sign up as an online service provider, you need to prove your identity. You will only need to do this once.

1. Read the roles and responsibilities agreement.
2. Have your proof of ID, email and mobile phone nearby.
3. Complete the online service provider sign up process.
   1. Create a QGov account
   2. Enter the confirmation code we send to your email account
   3. Complete your online service provider details.
4. Wait for us to confirm your access to the system.

Sign up

Documents needed

To prove your identity online, you need to provide 100 points of ID that are Australian or state-issued documents.

If you do not have 100 points of Australian or state-issued document to prove your identity online, please email BDMserviceprovider@justice.qld.gov.au.

What happens next

We will be notified that you have submitted a sign-up request and will verify your details.

You will receive an email and SMS confirming that you have been approved for access within 2 business days of when we receive your sign-up request.