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North and Far North Tropical Low from January 2025

Personal hardship financial assistance is available for Queensland communities impacted by the North and Far North Tropical Low event.

If you have been affected by this event, you can:

  • check which areas have been impacted
  • check if you're eligible for financial assistance
  • find out about the different grants available
  • locate your nearest Community Recovery Hub or Support Services location
  • find out about other support services available.

Eligible areas

Financial assistance is available for people who were affected by this event in these eligible areas:

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Defined localities in:

  • Bilyana
  • Bingil Bay
  • Birkalla
  • Bulgun
  • Cardwell
  • Carmoo
  • Carruchan
  • Damper Creek
  • Dingo Pocket
  • Djarawong
  • Djiru
  • Dunk
  • East Feluga
  • El Arish
  • Ellerbeck
  • Euramo
  • Feluga
  • Friday Pocket
  • Garners Beach
  • Granadilla
  • Gulngai
  • Hull Heads
  • Jarra Creek
  • Kennedy
  • Lower Tully
  • Lumholtz
  • Maadi
  • Maria Creeks
  • Merryburn
  • Midgenoo
  • Midgeree Bar
  • Mission Beach
  • Mount Mackay
  • Munro Plains
  • Murray Upper
  • Murrigal
  • Rungoo
  • Rockingham
  • Shell Pocket
  • Silky Oak
  • South Mission Beach
  • Tam O'Shanter
  • Tully
  • Tully Heads
  • Walter Hill
  • Warrami
  • Wongaling Beach.

Targeted addresses in the following localities:

  • Alligator Creek
  • Arcadia
  • Balgal Beach
  • Black River
  • Blue Hills
  • Bluewater
  • Bluewater Park
  • Cape Cleveland
  • Clemant
  • Cluden
  • Crystal Creek
  • Cungulla
  • Florence Bay
  • Gumlow
  • Hermit Park
  • Horseshoe Bay
  • Idalia
  • Lynam
  • Majors Creek
  • Mutarnee
  • Nelly Bay
  • Nome
  • Oonoonba
  • Paluma
  • Picnic Bay
  • Railway Estate
  • Rollingstone
  • Rosslea
  • Saunders Beach
  • South Townsville
  • Stuart
  • Toolakea
  • Toomulla
  • West Point
  • Yabulu.

Check your eligibility

You need to be aged 18 years or older to complete an online application and have:

If you are under the age of 18, please contact the Community Recovery Hotline on 1800 173 349 to obtain advice on how to lodge an application.

Complete this form to find out what financial assistance you may be eligible for.

Start typing and select the address from the list. If your address does not appear, select Enter address manually, and complete each field for your address.

    1. Type in impacted address
    • Type in the impacted date
    • Do you own or rent this property? *
      Please select one

    Unfortunately you are not eligible for any of the Queensland Government grants available for this event.

    The Australian Government may also be offering disaster recovery payments.

    To find information about other supports visit the Disaster Assist website.

    Available grants

    The following grants have been activated for this event. To find out which of these grants you may be eligible for, complete the form above.

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    NOTE: The Essential Services Hardship Assistance grant is only active after 5 days without services.

    The Essential Services Hardship Assistance grant is for help with essential services such as, power, gas, water, and sewage. This grant may be available if:

    • you live in the affected area
    • you have lost 1 or more essential services for more than 5 days and are experiencing personal hardship as a result
    • your utility service provider/s confirm that you lost these essential services.

    Grant amount:

    • $150 for individuals
    • up to $750 for families of 5 or more.

    More information about the Essential Services Hardship Assistance grant.

    The Essential Household Contents Grant is to replace essential lost household contents, such as bed linen and white goods. This grant may be available if you:

    • live in the affected area
    • own the items that have been lost
    • own or rent the affected residence
    • are uninsured or unable to claim insurance
    • meet the income limits.

    We will visit your home to assess the damage. We will need photographic evidence if items must be disposed of.

    Grant amount:

    • $1,765 for individuals
    • up to $5,300 for couples or families.

    More information about the Essential Household Contents Grant.

    The Essential Services Safety and Reconnection grant is to help with safety inspections and repairs to reconnect essential services, e.g. gas, water, electricity and sewage. This grant may be available if you:

    • live in the affected area
    • have had your essential services disconnected
    • own and live in the affected residence
    • are uninsured or unable to claim insurance
    • meet the income limits.

    We will visit your home to assess the damage.

    Grant amount:

    • Inspection costs—$200 for safety inspection for water, electricity, gas and sewage.
    • $4,200 for repairs or replacement of these services.

    More information about the Essential Services Safety and Reconnection grant.

    The Structural Assistance Grant is to help with structural repairs or contribution towards replacement of dwelling. This grant may be available if:

    • you live in the affected area
    • you own and live in the affected residence
    • your home has become structurally unsafe to live in
    • you are uninsured or unable to claim insurance
    • you meet the income limits.

    We will visit your home to assess the damage.

    Grant amount:

    Uninsured, low income, owner-occupiers may receive up to a maximum of $80,000 to help repair your home to make it safe, secure and habitable.

    More information about the Structural Assistance Grant.

    The Australian Government may also be offering support. For more information about the disaster recovery payments visit the Services Australia website.

    To find information about other supports visit the Disaster Assist website.

    Transport and motoring assistance

    You can apply for help with vehicle registration, licensing and other transport and motoring products.

    Community Recovery Hubs

    Community Recovery Hubs are a place where residents who are experiencing hardship can apply for grants and obtain emotional and wellbeing support. Our Community Recovery workers will assist with grant applications and offer referrals to other community organisations and government agencies for further assistance.

    Cassowary Coast Local Government Area

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    Cardwell Community Hall

    Address: Cnr Brasenose and Gregory Streets, Cardwell

    Operating hours: 9am to 4pm, Monday to Friday

    Hinchinbrook Local Government Area

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    CWA Hall

    Address: 6-8 Rupp Street, Halifax

    Operating hours: 10am to 3pm, Monday to Saturday

    Ingham TAFE

    74 Townsville Road, Ingham

    Operating hours: 9am to 4pm, Monday to Saturday

    Support Services locations

    If a Community Recovery Hub near you has closed, please check the following Support Services locations.

    If you need help and there is not a service near you, please call the Community Recovery Hotline on 1800 173 349.

    You can access a range of recovery information and services including:

    • financial support (e.g. personal hardship assistance, financial counselling)
    • practical support services (e.g. access to advocacy, translation services)
    • assistance with current applications including validating identification documents
    • information and referral (e.g. welfare referrals, other local services)
    • disaster-specific advice (e.g. safe clean up, managing health concerns, how to cope)
    • emotional support (e.g. personal support, counselling and mental health services)
    • resources to assist vulnerable individuals and groups (e.g. young children and adolescents, domestic and family violence).

    Burdekin Local Government Area

    Palm Island Local Government Area

    Townsville Local Government Area

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    NOTCH (North Townsville Community Hub)

    Address: 52 Palm Drive, Deeragun

    Operating hours:

    • 9am to 3pm, Monday, Tuesday, Wednesday and Friday
    • 1.00pm to 7.30pm, Thursday

    Phone: (07) 4751 6511

    Community Gro

    Address: 1/43 Allambie Lane, Rasmussen

    Operating hours:

    • 9am to 3pm, Monday, Wednesday, Thursday and Friday
    • 1pm to 7pm, Tuesday

    Phone: (07) 4774 0144

    Last updated:
    20 February 2025
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